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- Tasks: Assist customers with travel insurance queries and provide top-notch service from home.
- Company: Join Aviva, a leading name in travel insurance with a focus on customer care.
- Benefits: Competitive salary, flexible remote work, and comprehensive training.
- Why this job: Make a difference by helping customers navigate their travel insurance needs.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Full-time role with opportunities for growth in a supportive environment.
The predicted salary is between 19400 - 26000 £ per year.
Job Overview – Aviva Travel Inbound Customer Service Specialist
- Start Date: 13/04/2026
- Salary: £23,448.92 Per Annum – £12.60 per hour
- Site: Work From Home
- Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 (Must be FULLY flexible to cover business operating hours)
- Training: Up to 26 Days (No holidays or appointments will be authorised during first 9 weeks of employment)
- Contract: Permanent
- Probity: DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)
Day to day responsibilities of the Customer Service Representative
- Customer Service processing Aviva travel customers policies
- Handling call demand for our banking partner. Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers
- Dealing with complex medical queries and screening customers’ medical conditions
- Adhering to mandatory call scripts on all calls
- Using multiple systems simultaneously
- Owning and handling FCA regulated complaints through to completion
- Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind
- Identifying and recording vulnerability, where patience, empathy and support are critical
- Complying with strict FCA regulations around compliance with a key focus on customer protection
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence– You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
We are looking for the following skills and attributes:
- Must be proficient in using/navigating PC systems within a fast-paced environment
- Fantastic verbal/communication skills
- Comprehensive experience within a customer service environment
- Have an open mind and positive attitude in response to feedback to help you improve
- The ability to establish collaborative customer relationships
- A good attitude and the ability to interact with lots of different people
- Strong written skills with the ability to show attention to detail
- Professional and friendly manner
- A good, consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
Other Info/Work From Home Requirements
- Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place
Customer Service Specialist - Aviva Travel Insurance - Work From Home (Remote (Cloud Campus)) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Aviva Travel Insurance - Work From Home (Remote (Cloud Campus))
✨Tip Number 1
Get your research game on! Before any interview, dive deep into Aviva's values and services. Knowing their mission and how they operate will help you connect the dots during your chat with them.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a mate. This will help you get comfortable with handling tricky questions and showing off your emotional intelligence.
✨Tip Number 3
Show off your skills! When you're in the interview, don’t just say you have great communication skills—give examples! Share stories that highlight your ability to handle complex queries and provide excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take ownership of your career!
We think you need these skills to ace Customer Service Specialist - Aviva Travel Insurance - Work From Home (Remote (Cloud Campus))
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your relevant experience, especially in customer service and communication skills, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for customer service and how you embody our values like collaboration and emotional intelligence. Show us why you're the perfect fit for the role!
Showcase Your Skills: In your application, don’t forget to mention your proficiency with PC systems and your ability to handle complex queries. We love seeing candidates who can demonstrate their problem-solving skills and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand Aviva's travel insurance policies and the role of a Customer Service Specialist. Familiarise yourself with common customer queries and how to handle them, especially around medical conditions and complaints.
✨Show Off Your Soft Skills
This role requires emotional intelligence and strong communication skills. Be ready to share examples from your past experiences where you've demonstrated empathy, collaboration, and problem-solving. Think of specific situations where you turned a negative customer experience into a positive one.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thoughts clearly and confidently during the interview.
✨Be Flexible and Professional
Since this is a remote position, highlight your ability to work independently and manage your time effectively. Also, ensure your home office setup is professional and free from distractions, as this reflects your commitment to the role.