At a Glance
- Tasks: Assist customers with travel insurance queries and provide top-notch service.
- Company: Join Aviva, a leading global insurance brand with a strong customer focus.
- Benefits: Enjoy competitive pay, flexible remote work, and various employee perks.
- Other info: Full training provided, with ongoing support for your career journey.
- Why this job: Make a difference by helping customers while working from the comfort of your home.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
Job Overview - Aviva Travel Inbound Customer Service Specialist
Start Date: 24/08/2026
Salary: £25,073.49 Per Annum - £13.45 per hour
Site: Work From Home
Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 (Must be FULLY flexible to cover business operating hours)
Training: Up to 26 Days (No holidays or appointments will be authorised during first 9 weeks of employment)
Contract: Permanent
Probity: DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)
Day to day responsibilities of the Customer Service Representative:
- Customer Service processing Aviva travel customers policies
- Handling call demand for our banking partner
- Dealing with Travel Insurance policies underwritten by Aviva to process medical GP’s, Mental Health Support, Financial Advice, Legal Advice, Critical Illness – up to £10,000
Benefits:
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Teleperformance are proud to be working with Aviva, one of the world’s most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well.
Within the role you’ll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service. We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role.
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
