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- Tasks: Assist customers with travel insurance queries and provide top-notch service from home.
- Company: Join Aviva, a leading global insurance brand known for its commitment to customer care.
- Benefits: Enjoy competitive pay, flexible work-from-home options, and wellness resources.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Full training provided, with opportunities for career growth and recognition.
The predicted salary is between 23448 - 23448 £ per year.
Job Overview – Aviva Travel Inbound Customer Service SpecialistStart Date: 5th Jan 2026Salary: £23,448.92 Per Annum – £12.60 per hourSite: Work From HomeShifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 (Must be FULLY flexible to cover business operating hours) Training: Up to 26 Days (No holidays or appointments will be authorised during first 9 weeks of employment)Contract: PermanentProbity: DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing) Day to day responsibilities of the Customer Service Representative Customer Service processing Aviva travel customers policies Handling call demand for our banking partner. Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customersDealing with complex medical queries and screening customers’ medical conditions Adhering to mandatory call scripts on all callsUsing multiple systems simultaneouslyOwning and handling FCA regulated complaints through to completionHave direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mindIdentifying and recording vulnerability, where patience, empathy and support are criticalComplying with strict FCA regulations around compliance with a key focus on customer protectionValues we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.Open-Mindedness- You are able to be open to different ways of thinking and new ideas.Critical Thinking- You are able to think logically when making decisions.Solution Orientation- Having a forward thinking mindset focused on resolving challenges.Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service RepresentativeWe are looking for the following skills and attributes:Must be proficient in using/navigating PC systems within a fast-paced environmentFantastic verbal/communication skillsComprehensive experience within a customer service environmentHave an open mind and positive attitude in response to feedback to help you improveThe ability to establish collaborative customer relationships A good attitude and the ability to interact with lots of different peopleStrong written skills with the ability to show attention to detailProfessional and friendly mannerA good, consistent typing speedTake ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence Other Info/Work From Home RequirementsWhilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in placeIt is imperative that you maintain a professional working environment as you would if you were coming to an office It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligationsThis includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation If you have any questions regarding this role see contact details belowTel Number – 0800 100 180Email – careers2@teleperformance.co.uk Benefits of being a Customer Service Representative Perks at Work – Savings Discounts / Free Online ClassesHelp@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal AdviceCritical Illness – up to £10,000Cycle to Work SchemeEyecare support voucherHoliday Purchase SchemeLength of Service AwardsWorkplace PensionMonthly Inspire Awards – For the best of the bestRefer-A-Friend earns up to £1,200 for youMonthly Wellbeing WebinarsDedicated Employee Experience Progress – Here to support TP journey Teleperformance are proud to be working with Aviva, one of the world’s most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well. Within the role you’ll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service. We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority You can follow us on: Twitter https://twitter.com/TPmarketingUKFacebook https://www.facebook.com/teleperformanceUK/Instagram https://www.instagram.com/teleperformanceuk/
Customer Service Specialist - Aviva Travel Insurance - Work From Home employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Aviva Travel Insurance - Work From Home
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aviva and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! Highlight your emotional intelligence and communication skills during the interview. Remember, they want someone who can empathise with customers and handle complex queries with care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing this role with Aviva.
We think you need these skills to ace Customer Service Specialist - Aviva Travel Insurance - Work From Home
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Specialist role. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. We want to see your personality shine through while maintaining professionalism.
Highlight Relevant Experience: Don’t forget to mention any previous customer service experience you have! Share specific examples of how you’ve handled complex queries or provided excellent service in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand Aviva's travel insurance policies and the role of a Customer Service Specialist. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires fantastic verbal and written communication skills, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions, focusing on how you can convey information effectively and empathetically.
✨Demonstrate Emotional Intelligence
Be ready to discuss scenarios where you've shown empathy and understanding in customer service situations. Highlight your ability to connect with customers and handle complex queries with patience and care, as this is crucial for the role.
✨Prepare for Flexibility Questions
Given the need for full flexibility in shifts, be prepared to discuss your availability openly. Show that you understand the importance of being adaptable and how you can manage your time effectively to meet the demands of the role.
