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- Tasks: Assist customers with travel insurance queries and provide top-notch service from home.
- Company: Join Aviva, a leading global insurance brand known for its commitment to customer care.
- Benefits: Enjoy competitive pay, flexible work hours, and perks like discounts and wellbeing resources.
- Why this job: Make a real difference by helping customers navigate their travel insurance needs.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Work from home in a professional environment with ongoing training and support.
The predicted salary is between 23448 - 23448 £ per year.
Job Overview – Aviva Travel Inbound Customer Service Specialist Start Date: 5th Jan 2026 Salary: £23,448.92 Per Annum – £12.60 per hour Site: Work From Home Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 (Must be FULLY flexible to cover business operating hours) Training: Up to 26 Days ( No holidays or appointments will be authorised during first 9 weeks of employment ) Contract: Permanent Probity : DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history ( this is in addition to referencing ) Day to day responsibilities of the Customer Service Representative Customer Service processing Aviva travel customers policies Handling call demand for our banking partner. Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers Dealing with complex medical queries and screening customers’ medical conditions Adhering to mandatory call scripts on all calls Using multiple systems simultaneously Owning and handling FCA regulated complaints through to completion Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind Identifying and recording vulnerability, where patience, empathy and support are critical Complying with strict FCA regulations around compliance with a key focus on customer protection Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration – You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence – You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative We are looking for the following skills and attributes: Must be proficient in using/navigating PC systems within a fast-paced environment Fantastic verbal/communication skills Comprehensive experience within a customer service environment Have an open mind and positive attitude in response to feedback to help you improve The ability to establish collaborative customer relationships A good attitude and the ability to interact with lots of different people Strong written skills with the ability to show attention to detail Professional and friendly manner A good, consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence Other Info/Work From Home Requirements Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place It is imperative that you maintain a professional working environment as you would if you were coming to an office It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligations This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation If you have any questions regarding this role see contact details below Tel Number – 0800 100 180 Email – careers2@teleperformance.co.uk Benefits of being a Customer Service Representative Perks at Work – Savings Discounts / Free Online Classes Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey Teleperformance are proud to be working with Aviva, one of the world’s most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well. Within the role you’ll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service. We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. priority You can follow us on: Twitter https://twitter.com/TPmarketingUK Facebook https://www.facebook.com/teleperformanceUK/ Instagram https://www.instagram.com/teleperformanceuk/
Customer Service Specialist - Aviva Travel Insurance - Work From Home employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Aviva Travel Insurance - Work From Home
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aviva and their values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! Highlight your emotional intelligence and communication skills during the interview. These are key for a Customer Service Specialist, so make sure to give examples of how you've used them in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing this job with Aviva.
We think you need these skills to ace Customer Service Specialist - Aviva Travel Insurance - Work From Home
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Specialist role. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. We want to see your personality shine through while maintaining professionalism.
Highlight Relevant Experience: Don’t forget to mention any previous customer service experience you have! Share specific examples of how you’ve handled customer queries or complaints effectively, as this will resonate with us.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand Aviva's travel insurance policies and the role of a Customer Service Specialist. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires fantastic verbal and written communication skills, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and how they relate to the job.
✨Demonstrate Emotional Intelligence
Be prepared to discuss scenarios where you've shown empathy and patience. Think of examples where you've dealt with difficult customers or complex situations, and explain how you handled them. This will highlight your ability to connect with customers on a personal level.
✨Prepare for Compliance Questions
Given the importance of adhering to FCA regulations, brush up on what compliance means in a customer service context. Be ready to discuss how you would ensure customer protection while handling sensitive information and complaints.
