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- Tasks: Join us as a Customer Service Specialist, helping customers with their inquiries daily.
- Company: Be part of a dynamic team in the heart of Glasgow at Cuprum Building.
- Benefits: Enjoy competitive pay that increases after 3 months and a vibrant work environment.
- Why this job: This role offers hands-on experience and the chance to make a real impact on customer satisfaction.
- Qualifications: No specific qualifications required, just a passion for helping others and great communication skills.
- Other info: Please note, this is an onsite role; remote work is not available.
Job Description Start date : Various start dates in January and February 2025 Rate of Pay : £11.75 per hour, rising to £12.08 per hour after 3 months Location : Glasgow Cuprum Building, Argyle Street, Glasgow – PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION Shifts : Full time 40 hours per week. Monday – Saturday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours . Training: 11 days The Role : We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills. This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management. Key Responsibilities…
Customer Service Specialist employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with the specific customer service tools and software commonly used in the industry. This knowledge can give you an edge during the interview process.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer situations. Role-playing scenarios with friends or family can help you feel more confident.
✨Tip Number 3
Research StudySmarter's values and mission. Being able to articulate how your personal values align with ours can make a strong impression during your interview.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the role and the company. This demonstrates your enthusiasm and helps you stand out as a candidate.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Specialist position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Showcase Communication Skills: Since this role requires strong communication skills, make sure to highlight your proficiency in both verbal and written communication. Provide examples of how you've successfully communicated with customers in the past.
Express Enthusiasm for Onsite Work: Since this is an onsite role, express your enthusiasm for working in a team environment at the Glasgow location. Mention why you prefer onsite work and how it aligns with your career goals.
How to prepare for a job interview at Teleperformance
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Prepare for Common Questions
Anticipate common customer service interview questions, such as how you handle difficult customers or resolve conflicts. Prepare specific examples from your past experiences that demonstrate your skills and problem-solving abilities.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication skills are essential. During the interview, practice clear and concise communication. Make sure to listen actively and respond thoughtfully to the interviewer's questions.
✨Emphasize Onsite Availability
Since this is an onsite role, be prepared to discuss your availability and willingness to work at the Glasgow location. Highlight your commitment to being present and engaged in the workplace, which is crucial for this position.
