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- Tasks: Help customers with banking queries and guide them through digital services.
- Company: Join Teleperformance, a certified great workplace in the UK for 2024!
- Benefits: Enjoy remote work, 28 days holiday, and discounts on travel and tech.
- Why this job: Be part of a supportive team, making a real impact on customer experiences.
- Qualifications: Great communication skills and a positive attitude; financial services experience is a plus.
- Other info: Full-time role with training provided; must be flexible with shifts.
The predicted salary is between 20316 - 28776 £ per year.
At Teleperformance, we deliver an outstanding customer experience at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 18 August 2025
Salary: £25,396.80 per annum (£12.21 per hour)
Location: Work from Home
Shifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.
Training: 2.5 weeks
Contract: Full Time Permanent (40 hours per week)
Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- 3 year employment history check
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.
What you’ll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
We’d love you to have:
- Working knowledge of Microsoft Office applications
- Some financial services experience.
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits:
- On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets - Up to 55% off
- Virgin Trains - 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Representative - Virgin Money (CYBG) (Remote (Cloud Campus)) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Virgin Money (CYBG) (Remote (Cloud Campus))
✨Tip Number 1
Familiarise yourself with Virgin Money's digital services and products. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on building rapport and understanding different personalities, as this is crucial for a Customer Service Representative role.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability in previous roles. Think of examples where you've successfully adjusted to changing circumstances, as this aligns with the job's requirements for a positive working approach.
✨Tip Number 4
Research common banking queries and how to resolve them. This knowledge will not only boost your confidence but also show that you're proactive and ready to tackle customer issues head-on.
We think you need these skills to ace Customer Service Representative - Virgin Money (CYBG) (Remote (Cloud Campus))
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any financial services roles. Use bullet points for clarity and focus on achievements that demonstrate your communication skills and problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries in the past and how you embody the qualities they are looking for, such as a caring attitude and digital mindset.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Teleperformance
✨Show Your Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific situations where you resolved issues or exceeded customer expectations, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Digital Proficiency
Since the role involves guiding customers through digital services, be ready to talk about your familiarity with digital tools and platforms. Mention any experience you have with online banking or similar services to showcase your digital-first mindset.
✨Exhibit a Positive Attitude
A caring and positive attitude is crucial for this position. During the interview, convey your enthusiasm for helping others and your ability to adapt to various customer needs. This will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and team dynamics. This not only shows your interest in the role but also reflects your insatiable curiosity, which is a key trait they are looking for.