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- Tasks: Help customers with banking queries and guide them through digital services.
- Company: Join Teleperformance, a certified great workplace, delivering exceptional customer experiences.
- Benefits: Enjoy remote work, 28 days holiday, career development, and exclusive discounts.
- Why this job: Be part of a supportive team, making a real impact on customers' lives.
- Qualifications: Great communication skills, curiosity, and a positive attitude are essential.
- Other info: Full-time permanent role with training provided; no time off in the first 8 weeks.
The predicted salary is between 20316 - 28776 £ per year.
Customer Service Specialist at Teleperformance, certified as a great place to work in the UK in 2024. At Teleperformance, we deliver an outstanding customer experience at every opportunity, as a result of our commitment, passion, and dedication to excellence.
You will be taking inbound calls on behalf of our prestigious banking client, Virgin Money.
- Start Date: 18 August 2025
- Salary: £25,396.80 per annum (£12.21 per hour)
- Location: Work from Home
- Shifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 am - 5.00 pm. Please note you must be able to work any shifts between these times.
- Training: 2.5 weeks
- Contract: Full Time Permanent (40 hours per week)
- Background Checking: Right to Work in the UK, Criminal Record Check, Credit Check, Any other associated checks, 3 year employment history check
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.
What you’ll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
We’d love you to have:
- Working knowledge of Microsoft Office applications.
- Some financial services experience.
- Knowledge of banking products.
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits:
- On-line recruitment process, with potential job offer within 24 hours.
- Refer & Earn Scheme.
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Length of Service and monthly recognition awards.
- Opportunities for career development and progression.
- Employee welfare support with free access to our Mental Health Employee Assistance programme.
- Pension Scheme.
- Discounted holidays, flights and hotels.
- Discounted utility bills.
- Cineworld tickets - Up to 55% off.
- Virgin Trains - 20% off.
- Virgin Experience Days – 20% off.
- 25% off O2 and 20% off EE Mobile Contracts.
- Sony – 20% off Mobile Phones.
- Ray-Ban – 20% off.
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Representative - Virgin Money (CYBG) (Leeds) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Virgin Money (CYBG) (Leeds)
✨Tip Number 1
Familiarise yourself with Virgin Money's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. This will help you build rapport and improve your ability to handle various customer personalities, which is crucial for a Customer Service Representative.
✨Tip Number 3
Showcase your digital skills by exploring online banking platforms. Being comfortable with digital services will allow you to assist customers more effectively and highlight your 'digital first' mindset.
✨Tip Number 4
Be prepared to discuss your flexibility and positive attitude in adapting to customer needs. Think of examples from your past experiences where you successfully navigated challenges while maintaining a customer-centric approach.
We think you need these skills to ace Customer Service Representative - Virgin Money (CYBG) (Leeds)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight how your skills and experiences align with what Teleperformance is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any financial services roles. Use bullet points for clarity and focus on achievements that demonstrate your communication skills and ability to resolve customer queries.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your insatiable curiosity and digital mindset, as well as your ability to engage with customers. Make sure to mention any specific experiences that showcase your problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Teleperformance
✨Show Your Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific situations where you resolved issues or exceeded customer expectations, as this role is all about delivering outstanding service.
✨Demonstrate Digital Proficiency
Since the role involves guiding customers through digital services, be ready to talk about your experience with technology and how you've helped others navigate digital platforms in the past.
✨Exhibit a Positive Attitude
A caring and positive attitude is crucial for this position. During the interview, showcase your enthusiasm for helping others and your ability to maintain a positive outlook, even in challenging situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.