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- Tasks: Help customers with banking queries and guide them through digital services.
- Company: Join Teleperformance, a certified great workplace in the UK, partnering with Virgin Money.
- Benefits: Enjoy remote work, 28 days holiday, career development, and exclusive discounts.
- Why this job: Be part of a supportive team, making a real impact on customer experiences.
- Qualifications: Great communication skills, curiosity, and a positive attitude are essential.
- Other info: Full-time role with training provided; no time off during initial training period.
The predicted salary is between 15200 - 17800 £ per year.
At Teleperformance, we deliver an outstanding customer experience at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 18 August 2025
Salary: £25,396.80 per annum (£12.21 per hour)
Location: Work from Home
Shifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.
Training: 2.5 weeks
Contract: Full Time Permanent (40 hours per week)
Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- 3 year employment history check
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.
What you’ll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
We’d love you to have:
- Working knowledge of Microsoft Office applications
- Some financial services experience.
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits:
- On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
Something Extra:
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets - Up to 55% off
- Virgin Trains - 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Representative - Virgin Money (CYBG) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Virgin Money (CYBG)
✨Tip Number 1
Familiarise yourself with Virgin Money's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. This will help you build rapport and improve your ability to handle various customer personalities, which is crucial for a Customer Service Representative.
✨Tip Number 3
Showcase your digital skills by exploring online banking platforms and apps. Being comfortable with technology will allow you to assist customers more effectively and align with the digital-first mindset that the role requires.
✨Tip Number 4
Be prepared to discuss your flexibility and positive attitude in adapting to different customer needs. Think of examples from your past experiences where you successfully navigated challenges while maintaining a customer-centric approach.
We think you need these skills to ace Customer Service Representative - Virgin Money (CYBG)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Representative position at Virgin Money. Tailor your application to highlight relevant skills and experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant financial services knowledge. Use bullet points for clarity and focus on achievements.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to engage with customers and resolve queries.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Teleperformance
✨Show Your Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific situations where you resolved issues or exceeded customer expectations, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Digital Proficiency
Since the role involves guiding customers through digital services, be ready to talk about your familiarity with technology and any relevant experience you have in using digital banking tools or platforms.
✨Exhibit a Positive Attitude
A caring and positive attitude is crucial for this position. During the interview, convey your enthusiasm for helping others and your ability to maintain a positive outlook, even when faced with challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
