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- Tasks: Support students with loan applications and answer their queries in a vibrant contact centre.
- Company: Join Teleperformance, a top-rated workplace in the UK, known for its commitment to excellence.
- Benefits: Enjoy paid training, employee perks, and access to mental health support and discounts.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Strong people skills, confidence with PCs, and resilience in handling challenging calls are essential.
- Other info: This is a full-time, onsite role with flexible shifts from Monday to Friday.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students making a loan application for university. You will be supporting students and family members about payments, eligibility, funding, and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Here are the details:
- Role: Customer Service Specialist
- Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
- Contract: Permanent
- Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.
- Salary: ÂŁ12.21 per hour
- Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
- Start Date: 14th and 21st July 2025
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you?
- People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination, along with achieving Quality and Average handling time targets.
- The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding.
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift.
- Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable.
What will we give you?
- Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”.
- Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- The chance to showcase your skills and fast track your career through our internal progression path.
- Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location.
- Employee Assistance Programme and Help at hand.
- 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app.
- Access to remote GP’s with an unlimited number of video consultations, each up to 20-minute sessions.
- Access to online mental health support with registered therapists (subject to referral via the telephone helpline).
- Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns.
- Eye Care Vouchers.
- Target driven incentives and Prizes.
- Employee Engagement activities.
- Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys, Hello Fresh – 65% off, Cinema Perks – up to 44% off, Samsung – 20% off, HP – up to 40% off, Virgin Media discounts available, EE discounts available, Look Fantastic – 22% off, Fitbit – up to 20%, Garmin – up to 40 %, Expedia – up to 30%, Booking.com – up to 60%, TUI discounts available, Fragrance Shop – 16% off, Free Online Fitness Classes on Thursdays.
Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Representative - SLC employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - SLC
✨Tip Number 1
Familiarise yourself with the Student Loans process and common queries students have. This will help you feel more confident during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. During the interview, show that you can listen carefully to questions and respond thoughtfully, as this is crucial for a Customer Service Representative.
✨Tip Number 3
Prepare examples of how you've handled challenging customer interactions in the past. This will showcase your resilience and problem-solving abilities, which are key traits for this position.
✨Tip Number 4
Research Teleperformance and its values. Understanding the company culture and what they stand for will help you align your answers with their expectations during the interview.
We think you need these skills to ace Customer Service Representative - SLC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Representative role. Emphasise your people skills, ability to handle challenging situations, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping students and your understanding of the role. Mention specific examples of how you've successfully managed customer interactions in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as multitasking, active listening, and resilience. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Teleperformance
✨Showcase Your People Skills
As a Customer Service Representative, your ability to build relationships is key. During the interview, share examples of how you've successfully interacted with customers in the past, especially in challenging situations.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you would handle difficult calls or customer queries. Think of specific scenarios where you resolved issues effectively and explain your thought process during those situations.
✨Familiarise Yourself with the Role
Understand the specifics of the Customer Service Specialist role, including the types of calls you'll be handling. Research common student loan queries and be ready to discuss how you would assist students with their applications.
✨Exhibit Flexibility and Commitment
Since the role requires full-time availability and flexibility, express your willingness to adapt to the company's scheduling needs. Highlight your reliability and commitment to maintaining good attendance during training and beyond.
