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- Tasks: Support students with loan applications and answer their queries via inbound calls.
- Company: Join Teleperformance, a top-rated workplace in the UK, known for its amazing culture.
- Benefits: Enjoy remote work, paid training, and awesome perks like discounts and wellness support.
- Why this job: Make a real impact on students' academic futures while developing your skills in a vibrant environment.
- Qualifications: People skills, PC proficiency, resilience, and a positive attitude are essential.
- Other info: Full-time role with no part-time options; must be flexible during campaign hours.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place.
There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances!
Want to know more, here are the details:
C U S T O M E R S E R V I C E S P E C I A L I S T
– Job Overview –
Role: Customer Service Specialist
Site: WORK FROM HOME – UK Based
Start Date: From March 2025
Contract: Permanent
Hours: 40 hours per week.
Campaign opening hours are 8am and 7pm Monday to Friday and no weekend work.
NOTE: This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required.
Salary: ÂŁ11.44 per hour (increasing to ÂŁ12.21 from 1st April 2025)
Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 6 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).
A list of acceptable documents by address location can be found by accessing the links below:
- Disclosure barring Service – England
- Access NI Acceptable Documents – Northern Ireland
- Disclosure Scotland Acceptable Documents – Scotland
Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer.Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
What does an average day look like? Now there’s a question!
- A typical day will see you working up to 9 hours per day (including unpaid – 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
- You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you? People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets.
- The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift
- Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable.
What will we give you? Well there’s plenty, where do we start?
- Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”.
- Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- The chance to showcase your skills and fast track your career through our internal progression path.
- Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location
Anything else that we have to offer? Always, and just to name a few……..
- Employee Assistance Programme and Help at hand
- 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app
- Access to remote GP’s with an unlimited number of video consultations, each up to 20-minute sessions
- Access to online mental health support with registered therapists (subject to referral via the telephone helpline)
- Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns.
- Eye Care Vouchers
- Target driven incentives and Prizes
- Employee Engagement activities
- Perks at work WOW points including but not limited to:
- Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys
- Hello Fresh – 65% off
- Cinema Perks – up to 44% off
- Samsung – 20% off
- HP – up to 40% off
- Virgin Media discounts available
- EE discounts available
- Look Fantastic – 22% off
- Fitbit – up to 20%
- Garmin – up to 40 %
- Expedia – up to 30%
- com – up to 60%
- TUI discounts available
- Fragrance Shop – 16% off
- Free Online Fitness Classes on Thursdays
Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Customer Service Representative - SLC employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - SLC
✨Tip Number 1
Familiarize yourself with the Student Loans process and common queries students have. This will help you feel more confident during the interview and demonstrate your genuine interest in helping students.
✨Tip Number 2
Practice active listening skills. Since you'll be dealing with a variety of customer emotions, showing that you can empathize and respond appropriately will set you apart from other candidates.
✨Tip Number 3
Ensure your home office setup is distraction-free and has a reliable internet connection. This shows that you're prepared for the remote work environment and can handle the demands of the role.
✨Tip Number 4
Be ready to discuss how you handle challenging situations. Prepare examples from your past experiences where you've successfully managed difficult calls or customer interactions.
We think you need these skills to ace Customer Service Representative - SLC
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Specialist. Highlight your ability to handle challenging calls, multitask, and provide excellent customer service in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your people skills, PC proficiency, and any relevant experience in customer service or similar roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping students and your ability to build relationships. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Prepare for the Interview: If selected for an interview, prepare by practicing common customer service scenarios. Be ready to discuss how you would handle difficult calls and demonstrate your problem-solving skills.
How to prepare for a job interview at Teleperformance
✨Show Your People Skills
As a Customer Service Representative, your ability to build relationships is key. Be prepared to share examples of how you've successfully interacted with customers in the past, especially in challenging situations.
✨Demonstrate Resilience
The role involves handling demanding calls. During the interview, highlight your experiences where you remained calm and effective under pressure. This will show that you can handle the fast-paced environment.
✨Familiarize Yourself with the Role
Understand the specifics of the Student Loans campaign. Research common questions students might have about loans and be ready to discuss how you would assist them effectively.
✨Prepare for Virtual Training
Since the training is virtual, express your comfort with online learning environments. Share any previous experiences where you successfully learned new skills remotely, showcasing your adaptability.
