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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Enjoy flexible hours, savings discounts, and access to wellbeing resources.
- Why this job: Perfect for balancing work and life while making a real difference.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Opportunities for career growth and a vibrant workplace culture.
The predicted salary is between 11 - 14 £ per hour.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed training and passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Belfast City Centre
Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00.
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work Savings Discounts / Free Online Classes.
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Refer-A-Friend earns up to £1,200 for you.
- Dedicated Employee Experience Progress Here to support TP journey.
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services, supporting the bank's way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored.
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Customer Service Representative- Part Time \'Twilight\' Shift employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative- Part Time \'Twilight\' Shift
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Natwest. A personal connection can give you the inside scoop and help you stand out.
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios. Think about how you'd handle different situations and be ready to share your experiences. We want to see how you can provide that outstanding service!
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational and time management abilities. Make sure to mention any experience you have in resolving complaints quickly – it’s all about keeping that customer relationship strong!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and perks right there, making it easier for you to prepare.
We think you need these skills to ace Customer Service Representative- Part Time \'Twilight\' Shift
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in customer service and how it aligns with our goals at StudySmarter. We want to see how you can bring your unique skills to our team!
Showcase Your Skills: Don’t forget to mention your organisational and time management skills! We’re looking for detail-oriented folks who can handle customer needs efficiently. Use specific examples from your past experiences to demonstrate how you've excelled in these areas.
Be Personable: When writing your application, let your personality shine through! We value a friendly and approachable attitude, so make sure your passion for helping customers comes across. Remember, we’re all about providing outstanding service at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and their customer service philosophy. Understand their values and how they align with your own. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. During the interview, practice clear and concise responses. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will demonstrate your ability to engage effectively with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.