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For Companies At a Glance
- Tasks: Assist customers with banking queries and disputes, ensuring satisfaction and support.
- Company: Join Teleperformance, a leading contact centre known for exceptional customer service.
- Benefits: Enjoy perks like remote work options, wellbeing resources, and monthly awards.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Fluent English, excellent communication skills, and previous customer service experience required.
- Other info: Flexible working options after training and opportunities for personal growth.
CUSTOMER SERVICE SPECIALIST OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign.
Here is all you need to know
- Start Date: September2025
- Salary: 13.50 per hour, (extra 1p/h between 9pm 11pm)
- Job Type: Full Time Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training – We require full flexibility between 07:00 – 23.00 Monday – Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am 18:00pm Monday Friday
- Joining the team: First 3-months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Previous banking/ financial services experience is highly desired
- Previous call centre/ customer service experience is essential
Minimum Skills…
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinkin
- Solution Orientation Etrepreneurship
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Follow Dispute processes to ensure customer satisfaction
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Banks complete range of services
- Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customer
Here are our key benefits
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up t
Customer Service Representative - Lloyds Banking Group (Disputes) - Glasgow (Larkhall) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Lloyds Banking Group (Disputes) - Glasgow (Larkhall)
✨Tip Number 1
Familiarise yourself with the banking industry, especially Lloyds Banking Group's services and dispute processes. This knowledge will help you answer questions confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the types of conversations you'll have with customers, especially when handling disputes or complex situations.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you've successfully resolved customer issues. Highlighting these instances can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your flexibility and availability during the interview. Since the role requires working various hours, demonstrating your willingness to adapt can make a positive impression on the hiring team.
We think you need these skills to ace Customer Service Representative - Lloyds Banking Group (Disputes) - Glasgow (Larkhall)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles involving financial services or call centres. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to handle difficult situations. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Relevant Skills: In your application, emphasise skills such as empathy, problem-solving, and attention to detail. These are crucial for the Customer Service Representative role, especially when dealing with vulnerable customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Teleperformance
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience, especially in call centres or banking. Be ready to share specific examples of how you've handled difficult situations and provided excellent service.
✨Demonstrate Empathy and Understanding
Since the role involves working with vulnerable customers, it's crucial to convey your ability to listen and empathise. Prepare to discuss how you would approach sensitive conversations and support customers in financial difficulty.
✨Familiarise Yourself with Banking Processes
Brush up on common banking processes and dispute resolution methods. Being able to clearly explain these to customers will show that you're proactive and knowledgeable, which is key for this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Practice responding to potential customer queries or complaints, demonstrating your problem-solving skills and ability to remain calm under pressure.
