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For Companies At a Glance
- Tasks: Investigate fraud claims and provide exceptional customer service across various channels.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Competitive salary, remote work, wellness resources, and career development opportunities.
- Other info: Enjoy a dynamic work environment with excellent perks and growth potential.
- Why this job: Make a real impact by safeguarding customers and contributing to a safer society.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 27580 - 27580 £ per year.
Join Our Banking & Financial Services Team – Financial Crime & Fraud. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry, we’d love to hear from you.
The Details You’ll Want to Know
- Start Date: 15th June 2026
- Salary: £27,580.80 per annum
- Location: Work from Home
- Hours: Full-Time – 40 hours per week, Shifts between 8:00 am and 8:00 pm, Monday to Sunday
- Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working
- Contract Type: Permanent
Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Sanction CIFAS
- Any other relevant pre-employment screening
Please note: No holidays or time off can be taken during your first 8 weeks of employment.
About the Financial Crime & Fraud Team
Our mission is to earn and maintain customer trust, support safe growth for our clients, and contribute to a safer society. Fraud Investigators play a vital role in achieving this mission.
What You’ll Be Doing
- Gathering evidence from customer claim submissions via in‑app chat and inbound/outbound calls
- Probing for additional information where required
- Investigating claims with empathy, accuracy, and attention to detail
- Making decisions on cases and upholding or declining fraud claims up to £5,000
- Submitting accounts for closure where first‑party fraud concerns are identified
- Triaging cases over £5,000 for escalation
- Safeguarding compromised accounts and taking appropriate action to restore safe account usage
- Providing advice and support to victims of fraud
- Completing all required post‑investigation actions
You Should Apply If You Have…
- Excellent written and verbal English communication skills
- Previous customer service experience or similar
- Strong investigative, problem‑solving, and decision‑making skills
- The ability to be both independent and collaborative
- Confidence working to deadlines
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector - Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our client’s process and products and how best to support the customer
Benefits of being a Customer Service Representative
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service -Fraud Specialist (Protect) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service -Fraud Specialist (Protect)
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and our Financial Crime & Fraud team. Understanding our values and mission will help you connect with interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle the challenges that come with being a Fraud Specialist.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our awesome team at Teleperformance.
We think you need these skills to ace Customer Service -Fraud Specialist (Protect)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service - Fraud Specialist role. Highlight your relevant experience in banking or financial services, and showcase how your skills align with our mission to maintain customer trust.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would when interacting with customers.
Emphasise Problem-Solving Abilities: We love candidates who can think critically and solve problems. In your application, share specific examples of how you've tackled challenges in previous roles, especially in customer service or fraud investigation.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, brush up on your knowledge of financial crime and fraud. Familiarise yourself with common fraud types and the processes involved in investigating claims. This will show that you’re not just interested in the role but also understand the industry.
✨Showcase Your Empathy
As a Fraud Specialist, you'll need to handle sensitive situations with care. Prepare examples from your past experiences where you've demonstrated empathy and understanding, especially in customer service roles. This will highlight your emotional intelligence, which is key for this position.
✨Practice Problem-Solving Scenarios
Think of potential scenarios you might face in the role and how you would approach them. Practising your problem-solving skills will help you articulate your thought process during the interview, showcasing your critical thinking abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training process, and company culture. This not only shows your interest in the role but also helps you determine if the company aligns with your values, particularly around collaboration and process excellence.