Customer Service Expert - Manchester (Government Contract) (Manchester)

Want a role that could help change someone’s life? Then this could be the opportunity for you!

We are looking for kind and compassionate individuals who are keen to make positive changes in people’s lives as we face the harsh realities of the cost of living crisis and the hardships that come from this.

If this sounds like you.. then keep reading:

The important stuff! :

Customer Service Specialist

• Start Date: 13th of April
• Salary: £12.21 per hour (£23,908 p/a)
• Site: Manchester City Centre – this is an onsite role only, no work at home option available
• Shifts: Full time: 37.5 hours per week (shifts will be set between Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )
• Training Duration: 10 days (Monday- Friday 9am- 5:30pm)

Who are we at Teleperformance and what do we do?

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.

We have a reputation for our hard work, impressive results, and an incredible work environment, what’s not to love?

We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.

We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions.

We invest in our teams and provide some fantastic opportunities for progression.
If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.

Job Overview

You will have the opportunity in our brand-new offices in Manchester City Centre where you to work with like-minded people on one of our government campaigns that really do make a difference to others.

As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as:

• Taking calls via the inbound telephone channel helping customers who are inquiring about employment status in line with government guidelines and support, general claims, payments, change of details/circumstances, new Universal Credit claims and appointment-related queries.
• You will be able to make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

Still interested…Great News!! Well here is what a typical day In the office will look like..

• You will start your day signing into your systems, making sure you are ready for the day ahead…
• Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times.
• Lunch breaks- so you can have a good natter with your colleagues or go and stretch your legs with a walk round Piccadilly Gardens or even better some well-deserved retail therapy in Manchester Arndale!
• You will have plenty of assistance, so if there is anything you are struggling with- you will always have a friendly supportive team of people around you who will be more than happy to help.

The start of your journey with Teleperformance

You get 10 days of classroom-based training (paid of course) where you will get all the information you could possibly need to be a Customer Service Superstar. This will give you a great insight into how your skills will help callers and where you will be able to envisage yourself making someone’s day that little bit better.

What’s in it for you- PERKS PERKS PERKS!

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

The other important stuff:

The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:

• Identity check
• Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
• Basic Criminal Records Check
• Employment/Academic History Check – for a period three years leading up to your application.
• We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed