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- Tasks: Provide excellent customer service via inbound calls, helping with government-related inquiries.
- Company: Join TP, a supportive team dedicated to making a difference during tough times.
- Benefits: Enjoy remote work, no weekends, perks like discounts, wellbeing resources, and a pension scheme.
- Why this job: Make a real impact by assisting people in need while working in a vibrant environment.
- Qualifications: Strong communication skills, customer service experience, and the ability to multitask in a fast-paced setting.
- Other info: Full training provided, with a start date of 21st July; must pass background checks.
The predicted salary is between 19800 - 23800 £ per year.
Would you like to make a difference to someone’s life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.
- Role: Customer Service Specialist
- Site: Work at home (full Time)
- Start Date: 21st of July
- Contract: Full-Time Permanent
- Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
- Hours: 37.5 hours per week
- Shifts: Monday – Friday 8:00am to 18:15 (8-4 / 9-5 / 10-6)
- Salary: £23,804 PA (£12.21ph)
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment.
- Your day will start by signing into your systems, making sure you are ready for the fast-paced day ahead.
- As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
- You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
- You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target-driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed and the ability to multi-task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
- Ability to work within a fast-paced, challenging and rewarding environment.
What you get from us:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey.
The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three-year history, employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc.
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote )
✨Tip Number 1
Familiarise yourself with government support schemes and benefits, especially those related to the cost of living crisis. This knowledge will not only help you in the role but also impress during any interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role is heavily focused on inbound calls, being able to convey empathy and professionalism over the phone is crucial.
✨Tip Number 3
Prepare for a fast-paced environment by honing your multitasking abilities. You may need to navigate multiple systems while speaking with customers, so practice managing different tasks simultaneously.
✨Tip Number 4
Showcase your customer service experience by thinking of specific examples where you've successfully resolved issues or helped customers. This will demonstrate your capability and fit for the role.
We think you need these skills to ace Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise any roles where you've demonstrated strong verbal and written communication skills, as well as your ability to build relationships with customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and how you can make a difference in people's lives. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Showcase Relevant Skills: Highlight your ability to multitask and navigate multiple systems efficiently. Mention your typing speed and any experience you have with target-driven environments, as these are crucial for the role.
Prepare for Background Checks: Since the role requires vetting to Baseline Personnel Screening Standard (BPSS), start gathering necessary documents such as identity proof, employment history, and any evidence of gaps in work or education. Being prepared will streamline the process if your application is successful.
How to prepare for a job interview at Teleperformance
✨Show Your Empathy
As a Customer Service Expert, you'll be helping people through tough times. During the interview, share examples of how you've shown empathy in previous roles. This will demonstrate your ability to connect with customers on a personal level.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Be prepared to discuss how you've effectively communicated with diverse customers in the past, and consider practising common customer service scenarios before the interview.
✨Demonstrate Your Problem-Solving Abilities
The role involves resolving complex issues for customers. Think of specific instances where you've successfully navigated challenges or provided solutions in a fast-paced environment. This will show your potential employer that you can handle the demands of the job.
✨Prepare for Background Checks
Since the position requires vetting to Baseline Personnel Screening Standard (BPSS), gather your employment and academic history documents ahead of time. Being organised will not only help you feel more confident but also show your attention to detail.
