At a Glance
- Tasks: Provide excellent customer service via inbound calls, helping with government-related inquiries.
- Company: Join TP, a vibrant team dedicated to making a difference in people's lives during tough times.
- Benefits: Enjoy perks like savings discounts, wellbeing resources, and a cycle to work scheme.
- Other info: This is an onsite role in Glasgow; remote work is not available.
- Why this job: Make a real impact while working in a supportive, fast-paced environment with no weekend shifts.
- Qualifications: Strong communication skills, customer service experience, and the ability to multitask in a dynamic setting.
The predicted salary is between 19800 - 26700 £ per year.
Would you like to make a difference to someone’s life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.
Role: Telephone Customer Service Specialist - THIS IS AN ONSITE ROLE ONLY AND NO REMOTE WORKING IS AVAILABLE
Site: Cuprum Building, 480 Argyle Street, Glasgow, G2 8NH
Start Date: 04/08/2025
Contract: Full-Time
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 (8-4:30 / 9-5:30 / 10-6:15) NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: (£12.21) 23,809.5 PA
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment.
- Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
- As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
- You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
- You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed and the ability to multi-task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
- Ability to work within a fast paced, challenging and rewarding environment.
What you get from us:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history, employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc.
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Customer Service Expert - Glasgow - (Government) (Carluke) employer: Teleperformance
Join our dedicated team in Glasgow, where you will not only enjoy a supportive and vibrant work culture but also have the opportunity to make a real difference in people's lives during challenging times. With a focus on employee wellbeing, we offer a range of benefits including mental health support, a cycle to work scheme, and opportunities for professional growth, ensuring that your career is as rewarding as the service you provide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert - Glasgow - (Government) (Carluke)
✨Tip Number 1
Familiarise yourself with the government support schemes and benefits available, especially those related to the cost of living crisis. This knowledge will not only help you in the role but also impress during your interview.
✨Tip Number 2
Practice your telephone communication skills by engaging in mock calls with friends or family. Focus on maintaining a friendly tone and showing empathy, as these are crucial for the customer service role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think about specific situations where you demonstrated resilience and problem-solving skills, as these will be key in this fast-paced environment.
✨Tip Number 4
Research StudySmarter and our values, particularly our commitment to making a difference in people's lives. Being able to articulate how your personal values align with ours can set you apart from other candidates.
We think you need these skills to ace Customer Service Expert - Glasgow - (Government) (Carluke)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise your verbal and written communication skills, as well as any experience dealing with sensitive situations.
Craft a Compelling Cover Letter:In your cover letter, express your passion for helping others and your understanding of the challenges faced during the cost of living crisis. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Relevant Skills:Highlight your ability to multitask and navigate multiple systems efficiently. Mention your typing speed and any experience you have with target-driven roles, as these are crucial for the position.
Prepare for Background Checks:Gather all necessary documents for the Baseline Personnel Screening Standard (BPSS) checks. This includes identity verification, employment history, and any evidence of gaps in your work or education history. Being prepared will streamline the process if you're selected.
How to prepare for a job interview at Teleperformance
✨Show Your Empathy
As a Customer Service Expert, you'll be helping people through tough times. During the interview, share examples of how you've shown empathy in previous roles. This will demonstrate your ability to connect with customers on a personal level.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Be prepared to discuss how you've effectively communicated with customers in the past, especially in high-pressure situations. Practice clear and concise responses to common interview questions.
✨Demonstrate Your Problem-Solving Ability
The role involves resolving complex issues for customers. Think of specific instances where you've successfully solved problems or handled difficult situations. This will show your potential employer that you can think on your feet and provide excellent service.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. These may involve handling irate customers or managing multiple inquiries at once. Practise your responses to these types of questions to showcase your ability to remain calm and effective under pressure.
