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- Tasks: Be the friendly voice helping customers solve problems and guiding their journeys.
- Company: Join ScotRail, a dynamic team focused on exceptional customer service.
- Benefits: Earn Real Living Wage, work from home, and enjoy flexible hours.
- Why this job: Make a real difference in people's journeys while developing your communication skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Perfect for those who thrive in a fast-paced, collaborative environment.
The predicted salary is between 24000 - 30000 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place.
There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances!
Want to know more, here are the details:
– Job Overview –
Role: Customer Service Specialist
Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
Start Date: Monday 27th April 2026 onsite in Cuprum Building, Argyle Street, Glasgow
Contract: Permanent
Hours: 40 hours per week.
Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.
This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required.
Salary: £12.71 per hour
Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).
A list of acceptable documents by address location can be found by accessing the links below:
- Disclosure barring Service – England
- Access NI Acceptable Documents – Northern Ireland
- Disclosure Scotland Acceptable Documents – Scotland
Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer.
Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
What does an average day look like? Now there’s a question!
- A typical day will see you working up to 9 hours per day (including unpaid – 1 hour break and lunch) in a lively & vibrant contact centre environment.
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
- You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you? People skills and confidence in your PC skills!
Minimum Skills
• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation Entrepreneurship
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets.
- The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly t
Customer Service Expert (Glasgow) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert (Glasgow)
✨Tip Number 1
Get to know the company! Research ScotRail and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice for customers, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle high-pressure situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Expert (Glasgow)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Tailor Your Application: Take a moment to read through the job description and highlight how your experience aligns with what we're looking for. Personalising your application shows us that you’re genuinely interested in the role and understand what it entails.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and any relevant experiences that showcase your skills.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled tough situations in the past, especially in a contact centre environment. This will show that you understand the role and can deliver exceptional service.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on adapting your communication style to different scenarios, just like you would with customers.
✨Demonstrate Team Spirit
Prepare to discuss how you work within a team. Think of examples where you collaborated with others to achieve a common goal. Highlight your ability to be both a team player and someone who can take the initiative when needed.
✨Be Ready for Pressure
This job can get hectic, so be prepared to talk about how you handle high-pressure situations. Share strategies you use to stay organised and focused, especially when deadlines are tight. Showing resilience will definitely impress the interviewers!