At a Glance
- Tasks: Help people navigate government support and make a real difference in their lives.
- Company: Join a vibrant team at a leading customer service provider.
- Benefits: Enjoy competitive salary, discounts, wellbeing resources, and a supportive work environment.
- Other info: Full training provided, no weekend work, and excellent career progression opportunities.
- Why this job: Be part of a rewarding role that directly impacts people's lives during tough times.
- Qualifications: Strong communication skills and a friendly, empathetic approach to customer service.
The predicted salary is between 19800 - 26700 £ per year.
Overview
Would you like to make a difference to someones life?
Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?
If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.
Role:Customer Service Expert
Site:Work on site only - Glasgow
Start Date: 09/03/2026
Contract:Full-Time Permanent
Training Duration:10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours:37.5 hours per week
Shifts:Monday Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )
( Full equipment is provided )
NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary:23,804 PA (12.21ph)
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment.
- Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
You will make a difference to peoples lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target driven environment to a high standard
- PC skills, and the ability to navigate multiple systems competently, with ease
- A good consistent typing speed and the ability to multi task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
Ability to work within a fast paced, challenging and rewarding environment.
- What you get from us -
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up to 10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards For the best of the best
- Refer-A-Friend earns up to 1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress Here to support TP journey
.
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application.
We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Expert - B&M Glasgow (Glasgow - JCP) (Falkirk) employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. Our Glasgow location provides a supportive environment where you can make a real difference in people's lives while enjoying benefits such as flexible working hours, comprehensive training, and access to mental health resources. Join us to be part of a dedicated team that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert - B&M Glasgow (Glasgow - JCP) (Falkirk)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its values. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Customer Service Expert.
✨Tip Number 3
Show your personality! When you're on the phone, let your friendly and professional manner shine through. Remember, empathy is key in this role, so don’t be afraid to show that you care about helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Expert - B&M Glasgow (Glasgow - JCP) (Falkirk)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially during tough times like the cost of living crisis.
Tailor Your Experience:Make sure to highlight any customer service experience you have. We love seeing how you've built relationships with customers and handled challenging situations. Use specific examples to show us what you can bring to the team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is free from errors and easy to read. This will help us see your strong verbal and written skills right away!
Apply Through Our Website:Don't forget to apply through our official website! This ensures your application gets to the right place and helps us keep track of everything. Plus, it’s super easy to do, so why not?
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Expert. Familiarise yourself with common customer queries related to government support and benefits. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Show Empathy
Since this role involves helping people during tough times, practice expressing empathy. Think of examples from your past experiences where you've helped customers in distress. Being able to convey understanding and compassion can set you apart from other candidates.
✨Practice Your Communication Skills
Strong verbal and written skills are crucial for this position. Try doing mock interviews with friends or family, focusing on clear and concise communication. Remember, a friendly and professional telephone manner is key, so practice speaking as if you were already on the job.
✨Prepare for the Fast-Paced Environment
This role requires multitasking and quick thinking. During your interview, be ready to discuss how you've handled similar situations in the past. You might even want to prepare a few scenarios where you successfully managed multiple tasks under pressure.
