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- Tasks: Help people navigate government support and make a real difference in their lives.
- Company: Join a vibrant team at Teleperformance, dedicated to customer service excellence.
- Benefits: Enjoy competitive salary, discounts, wellbeing resources, and a supportive work environment.
- Why this job: Be part of a rewarding role that directly impacts people's lives during tough times.
- Qualifications: Strong communication skills and a friendly, empathetic approach to customer service.
- Other info: Full training provided, no weekend work, and excellent career progression opportunities.
The predicted salary is between 23804 - 23804 £ per year.
Overview
Please make sure you read the following details carefully before making any applications.
Would you like to make a difference to someone’s life?
Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?
If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.
Role: Customer Service Expert
Site: Work on site only – Glasgow
Start Date: 05/01/2026
Contract: Full-Time Permanent
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )
( Full equipment is provided )
NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: £23,804 PA (£12.21ph)
What does my role involve?
You will be working in a lively, vibrant and rewarding environment.
Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
• As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
• You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
• You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
Strong verbal and written skills with the ability to show attention to detail
Ability to establish excellent customer relationships in a fast-paced environment.
A can-do attitude with the ability to interact with lots of different people.
Professional and friendly telephone manner with the ability to show empathy when needed.
Customer Service experience.
Experience of working within a target driven environment to a high standard
PC skills, and the ability to navigate multiple systems competently, with ease
A good consistent typing speed and the ability to multi task.
Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
• Ability to work within a fast paced, challenging and rewarding environment.
What you get from us –
Perks at Work – Savings Discounts / Free Online Classes
Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey
.
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:
Identity check
Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
Basic Criminal Records Check
Employment/Academic History Check – for a period three years leading up to your application.
We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application
Customer Service Expert - B&M Glasgow (Glasgow - JCP) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - B&M Glasgow (Glasgow - JCP)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&M and their values. This will help you connect your experience with what they’re looking for, showing that you’re genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you’d handle various situations on the job.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to empathise and communicate effectively. Remember, they want someone who can connect with customers and provide excellent service, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds.
We think you need these skills to ace Customer Service Expert - B&M Glasgow (Glasgow - JCP)
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really understand what we're looking for. The job description is your best friend here, so make sure you know the key responsibilities and skills we value.
Show Off Your Customer Service Skills: We want to see how your experience aligns with our needs. Highlight any previous roles where you've excelled in customer service, especially in fast-paced environments. Make it clear how you can bring that can-do attitude to our team!
Be Personal and Professional: When writing your application, strike a balance between being friendly and professional. We love a good personality, but remember to keep it respectful and relevant to the role. A warm tone can go a long way!
Apply Through Our Website: Once you're ready, head over to our website to submit your application. It’s the easiest way for us to receive your details, and we can't wait to hear from you! Plus, you'll be in the right place for any updates on your application.
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Expert. Familiarise yourself with common customer queries related to government support and benefits. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Show Empathy
Since this role involves helping people during tough times, practice how to convey empathy over the phone. Think about scenarios where you might need to reassure a customer or provide sensitive information. Being able to connect emotionally can set you apart from other candidates.
✨Demonstrate Your Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in fast-paced environments. Be ready to discuss how you've handled difficult situations or met targets, as this will showcase your ability to thrive under pressure.
✨Get Your Documents Ready
Since the role requires background checks, start gathering your employment and academic history documents now. Having everything organised will not only speed up the process if you're selected but also show that you're proactive and detail-oriented.