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- Tasks: Help people navigate employment queries and provide essential support during tough times.
- Company: Join a vibrant team dedicated to making a real difference in people's lives.
- Benefits: Enjoy competitive salary, wellness resources, and perks like discounts and free online classes.
- Why this job: Make a positive impact while developing your customer service skills in a supportive environment.
- Qualifications: Strong communication skills and a can-do attitude are essential for this role.
- Other info: No weekend work, excellent career progression, and a focus on employee wellbeing.
The predicted salary is between 23804 - 26500 £ per year.
Would you like to make a difference to someones life?
Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?
If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.
Role: Customer Service Expert
Site: Work on site only
Start Date: 05/01/2026
Contract: Full-Time Permanent
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours: 37.5 hours per week
Shifts: Monday Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )
( Full equipment is provided )
NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: 23,804 PA (12.21ph)
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment.
- Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
You will make a difference to peoples lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target driven environment to a high standard
- PC skills, and the ability to navigate multiple systems competently, with ease
- A good consistent typing speed and the ability to multi task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
Ability to work within a fast paced, challenging and rewarding environment.
- What you get from us –
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up to 10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards For the best of the best
- Refer-A-Friend earns up to 1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress Here to support TP journey
.
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:
Customer Service Expert - B&M Gateshead (Northeast Cluster - Job Centre Plus) (Gateshead) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - B&M Gateshead (Northeast Cluster - Job Centre Plus) (Gateshead)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&M and their values. This will help you connect your experience with what they’re looking for, showing that you’re genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you’d handle various situations on the job.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to empathise and communicate effectively. Remember, they want someone who can connect with customers and provide excellent service, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds.
We think you need these skills to ace Customer Service Expert - B&M Gateshead (Northeast Cluster - Job Centre Plus) (Gateshead)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially during tough times like the cost of living crisis.
Tailor Your Experience: Make sure to highlight any customer service experience you have, especially in fast-paced environments. Use specific examples that demonstrate your ability to handle inquiries and provide excellent service, as this is key for us.
Be Clear and Concise: Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is free from errors and easy to read. This reflects your communication skills, which are super important for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Teleperformance
✨Know Your Purpose
Before the interview, think about why you want to help people during tough times. Reflect on your motivations and be ready to share a personal story that highlights your passion for customer service and making a difference.
✨Showcase Your Skills
Prepare examples from your past experiences that demonstrate your strong verbal and written communication skills. Think of situations where you successfully built relationships with customers or handled challenging inquiries, as these will resonate well with the interviewers.
✨Practice Empathy
Since the role involves helping individuals facing hardships, practice expressing empathy in your responses. Use role-play scenarios to get comfortable with showing understanding and compassion, which is crucial for this position.
✨Familiarise Yourself with Government Support
Research the types of government support available, especially related to Universal Credit and other benefits. Being knowledgeable about these topics will not only impress the interviewers but also prepare you for the questions you might face regarding customer inquiries.