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- Tasks: Help people navigate government support and make a real difference in their lives.
- Company: Join a vibrant team at Teleperformance, dedicated to serving the community.
- Benefits: Enjoy competitive pay, wellness resources, and a supportive work environment.
- Why this job: Be part of a rewarding role that directly impacts individuals during tough times.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: No weekend work, excellent career progression, and monthly awards for top performers.
The predicted salary is between 19800 - 23800 £ per year.
Would you like to make a difference to someone\’s life?
Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?
If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.
Role: Customer Service Expert
Site: Work on site only
Start Date: 05/01/2026
Contract: Full-Time Permanent
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )
( Full equipment is provided )
NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: £23,804 PA (£12.21ph)
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment.
- Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
• As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
• You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
• You will make a difference to people\’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target driven environment to a high standard
- PC skills, and the ability to navigate multiple systems competently, with ease
- A good consistent typing speed and the ability to multi task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
• Ability to work within a fast paced, challenging and rewarding environment.
- What you get from us –
- Perks at Work – Savings Discounts / Free Online Classes
- – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP\’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
.
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check – for a period three years leading up to your application.
We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Expert - B&M Gateshead (Northeast Cluster - Job Centre Plus) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - B&M Gateshead (Northeast Cluster - Job Centre Plus)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your customer service experience and how you can help others.
✨Tip Number 3
Show your personality! During the interview, let your friendly and professional side shine through. Remember, they’re looking for someone who can build relationships with customers, so don’t be afraid to show empathy and enthusiasm.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Expert - B&M Gateshead (Northeast Cluster - Job Centre Plus)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially during tough times like the cost of living crisis.
Tailor Your Experience: Make sure to highlight any relevant customer service experience you have. We’re looking for folks who can establish great relationships with customers, so share examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is free from errors and easy to read. This will show us that you can communicate effectively, which is key for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly and securely. Plus, it shows you’re tech-savvy and ready to navigate multiple systems, just like you’ll need to do in the job.
How to prepare for a job interview at Teleperformance
✨Know Your Purpose
Before the interview, take a moment to reflect on why you want to help people during these challenging times. Be ready to share your motivation for applying to this role, as it shows genuine interest and aligns with the company's mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Highlight situations where you demonstrated empathy and problem-solving skills, as these are crucial for a Customer Service Expert.
✨Familiarise Yourself with Government Guidelines
Brush up on the relevant government support schemes and guidelines related to employment and benefits. Being knowledgeable about these topics will not only impress your interviewers but also prepare you for the types of inquiries you'll handle in the role.
✨Practice Your Communication Skills
Since this role involves a lot of telephone communication, practice speaking clearly and confidently. You might even want to do mock interviews with friends or family to refine your verbal skills and ensure you can convey information effectively.