At a Glance
- Tasks: Help people navigate employment queries and provide vital support during tough times.
- Company: Join a supportive team at Teleperformance, making a real difference in people's lives.
- Benefits: Enjoy competitive pay, discounts, wellbeing resources, and a positive work environment.
- Other info: Full training provided, no weekend work, and excellent career progression opportunities.
- Why this job: Be part of a rewarding role that directly impacts your community and supports those in need.
- Qualifications: Strong communication skills and a friendly attitude are essential; customer service experience preferred.
The predicted salary is between 23804 - 23804 £ per year.
Overview
Would you like to make a difference to someone’s life?
Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?
If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.
Role: Customer Service Expert
Site: Work on site only
Start Date: 05/01/2026
Contract: Full-Time Permanent
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 (8-4 / 9-5 / 10-6)
( Full equipment is provided )
NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: £23,804 PA (£12.21ph)
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment.
- Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
- As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
- You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
- You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target driven environment to a high standard
- PC skills, and the ability to navigate multiple systems competently, with ease
- A good consistent typing speed and the ability to multi task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
- Ability to work within a fast paced, challenging and rewarding environment.
What you get from us
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will be asked to provide documents/evidence to allow us to perform the checks below:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application
We will require documented evidence of your three year history: employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Disclaimer Please be vigilant against job scams. Teleperformance willnever contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Expert - B&M Gateshead (Northeast Cluster - Job Centre Plus) employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that prioritises employee wellbeing and growth. Our Customer Service Experts play a crucial role in making a positive impact during challenging times, with comprehensive training, no weekend shifts, and a range of benefits including mental health support and a cycle to work scheme, all set in the welcoming environment of Gateshead.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert - B&M Gateshead (Northeast Cluster - Job Centre Plus)
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they relate to helping people during tough times. This will not only help you in interviews but also show your genuine interest in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound calls, try role-playing with a friend or family member. Focus on being friendly, professional, and empathetic – just like you would with customers.
✨Tip Number 3
Prepare for common interview questions! Think about scenarios where you've demonstrated customer service excellence or handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team!
We think you need these skills to ace Customer Service Expert - B&M Gateshead (Northeast Cluster - Job Centre Plus)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially during tough times like the cost of living crisis.
Tailor Your Experience:Make sure to highlight any relevant customer service experience you have. We’re looking for folks who can establish great relationships with customers, so share examples of how you've done this in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate strong verbal and written skills, so make sure your application reflects that by being clear and easy to read.
Prepare Your Documents:Before you hit 'apply', gather all necessary documents for the vetting process. This includes your employment history and any gaps in work or education. Having everything ready will speed up your application and show us you're organised!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Expert. Familiarise yourself with government support schemes and how they impact people's lives. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Show Empathy
In this role, you'll be helping people through tough times. During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you've shown understanding and compassion, especially in challenging situations.
✨Practice Your Communication Skills
Strong verbal and written skills are crucial for this position. Before the interview, practice answering common customer service questions out loud. This will help you articulate your thoughts clearly and maintain a professional yet friendly tone during the interview.
✨Prepare for the Screening Process
Since the role requires a Baseline Personnel Screening Standard (BPSS), gather all necessary documents ahead of time. This includes proof of identity, employment history, and any gaps in your work or education. Being organised will show your attention to detail and readiness for the role.
