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- Tasks: Help customers navigate government support and benefits through inbound calls.
- Company: Join TP, a supportive team dedicated to making a difference in people's lives.
- Benefits: Enjoy 28 days holiday, career growth, wellness programs, and employee discounts.
- Why this job: Make a real impact while working in a vibrant, fast-paced environment with no weekend shifts.
- Qualifications: Strong communication skills, customer service experience, and a positive attitude are essential.
- Other info: Full training provided, with a start date of April 14, 2025.
The predicted salary is between 13384 - 13384 £ per year.
Would you like to make a difference to someone’s life?
Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?
If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.
Role: Telephone Customer Service Specialist
Site: Tyne River House Gateshead, NE11 9SZ
Start Date: Start date 14th of April 2025
Contract: Full-Time
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )
NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: £23,809 PA (£12.21ph)
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment.
- Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
• As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
• You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
• You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target driven environment to a high standard
- PC skills, and the ability to navigate multiple systems competently, with ease
- A good consistent typing speed and the ability to multi task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
• Ability to work within a fast paced, challenging and rewarding environment.
What you get from us
- On-line recruitment process, with potential job offer within 24 hours and fully paid training.
- • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Excellent opportunities for career development and progression. TP prefer to promote from within.
- Lifestyle Benefits programme – featuring thousands of discounts.
- Special offers and exclusive employee deals from many retailer partners.
- Free wellness, learning and kids classes through our own Community Online Academy
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free, 24/7 access to our Employee Assistance programme.
- Free Mental health, Physical health, Financial advice, plus lots more advice through our TPHelp@hand programme.
- TP\’s excellent Interactive Health and Wellbeing Hub.
- TP\’s you are never alone ethos, there is always someone to support.
- Life Assurance Cover & Pension Scheme.
- Length of Service and monthly recognition awards.
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check – for a period three years leading up to your application.
We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
#Priority
Customer Service Expert B&M - Gateshead employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert B&M - Gateshead
✨Tip Number 1
Familiarize yourself with the specific challenges faced by customers during the cost of living crisis. Understanding their concerns will help you empathize and provide better support during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role is heavily focused on inbound calls, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service, especially in fast-paced environments. Be ready to share specific examples of how you've successfully handled challenging situations or provided excellent service.
✨Tip Number 4
Prepare to discuss your ability to multitask and navigate multiple systems. This role requires strong PC skills, so be ready to demonstrate your proficiency and adaptability during the interview.
We think you need these skills to ace Customer Service Expert B&M - Gateshead
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Telephone Customer Service Specialist. Highlight your customer service experience and ability to handle inquiries related to government support and benefits.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your strong verbal and written communication skills, attention to detail, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by customers during the cost of living crisis. Use specific examples from your past experiences to demonstrate your empathy and problem-solving skills.
Prepare for Background Checks: Gather all necessary documents for the Baseline Personnel Screening Standard (BPSS) checks. This includes identity verification, employment history, and any evidence of gaps in your work or education. Being prepared will streamline the process if you are selected.
How to prepare for a job interview at Teleperformance
✨Show Your Empathy
In this role, you'll be helping people during tough times. Make sure to express your understanding and empathy during the interview. Share examples of how you've helped customers in the past, especially in challenging situations.
✨Demonstrate Your Communication Skills
Strong verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief introduction about yourself that highlights your customer service experience.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult customer interactions. Think of specific scenarios from your past experiences where you successfully resolved issues or provided excellent service, and be ready to discuss them.
✨Research the Company and Role
Familiarize yourself with the company's mission and values, especially their commitment to helping people during the cost of living crisis. Understanding the role's responsibilities will help you tailor your answers and show your genuine interest in making a difference.
