At a Glance
- Tasks: Be the friendly voice helping customers solve problems and guiding their journeys.
- Company: Join a dynamic team at ScotRail, working from home in Scotland.
- Benefits: Earn Real Living Wage with flexible hours and a supportive work environment.
- Other info: Embrace a culture of collaboration and continuous improvement while growing your career.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Experience in a contact centre and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, youve found the right place.
Theres a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, ...
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Customer Service Expert in Southampton employer: Teleperformance
At ScotRail, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. As a Customer Service Expert working from home in Scotland, you'll enjoy the flexibility of remote work while being part of a dynamic team dedicated to delivering outstanding customer service. We offer competitive pay at the Real Living Wage, opportunities for personal growth, and a commitment to process excellence, collaboration, and emotional intelligence, ensuring that your career journey with us is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert in Southampton
✨Tip Number 1
Get to know the company! Research ScotRail and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet when it comes to problem-solving.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in past roles. Highlighting your ability to work well in a close-knit team will resonate with the hiring managers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the Customer Service Expert role with us at ScotRail.
We think you need these skills to ace Customer Service Expert in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Expert role. Highlight your experience in contact centres and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about communication, don’t hold back! Use clear and confident language in your written application. We’re looking for someone who can express themselves well, so let your personality shine through!
Be Detail-Oriented:Pay close attention to the details in your application. Double-check for any typos or errors, as we value quality and precision. A polished application shows us you care about the little things, which is crucial in customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re proactive and ready to take the next step in your career with us!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on the key principles of customer service before your interview. Be ready to discuss how you would handle common scenarios, like dealing with an upset customer or resolving a complex query. This shows that you understand the role and are prepared to deliver exceptional service.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully communicated with customers in the past. This will help demonstrate your ability to adapt your style to suit different audiences.
✨Highlight Teamwork and Initiative
Be ready to share specific examples of how you've worked as part of a team and taken initiative in previous roles. The interviewers will be looking for candidates who can collaborate effectively while also being proactive in solving problems.
✨Prepare for Pressure Situations
Think about times when you've had to work under pressure and how you managed those situations. Being able to stay calm and focused is crucial in customer service, so share your strategies for maintaining composure and delivering results even when things get hectic.
