At a Glance
- Tasks: Be the friendly voice helping customers solve their travel issues with ScotRail.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Earn Real Living Wage, work from home, and enjoy flexible hours.
- Other info: Perfect for those who thrive in a fast-paced, collaborative environment.
- Why this job: Make a real difference in people's journeys while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 20000 - 24000 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, youve found the right place.
Theres a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, ...
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Customer Service Expert in Edinburgh employer: Teleperformance
At ScotRail, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. As a Customer Service Expert working from home in Scotland, you'll enjoy the flexibility of remote work while being part of a dynamic team dedicated to delivering outstanding customer service. We offer competitive pay at the Real Living Wage, opportunities for personal growth, and a collaborative environment where your skills and initiative are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert in Edinburgh
✨Tip Number 1
Get to know the company! Research ScotRail and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle high-pressure situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the Customer Service Expert role with us at ScotRail.
We think you need these skills to ace Customer Service Expert in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can bring that friendly voice to our team and make a difference in our customers' journeys!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in a contact centre environment. We love seeing how your skills align with the role, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Use clear and straightforward language in your written application. We appreciate good communication skills, so keep it organised and methodical, just like you would when handling customer queries.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re in the loop with all the latest updates from our team.
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Expert. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Emphasise Teamwork
This position requires collaboration, so be ready to discuss your experience working in teams. Share specific instances where you contributed to a team goal or helped a colleague out. Highlighting your teamwork skills will show that you can thrive in a close-knit environment.
✨Demonstrate Emotional Intelligence
Being able to empathise with customers is crucial. Think of examples where you've shown understanding and kindness in difficult situations. This will illustrate your emotional intelligence and your ability to build strong relationships, which is exactly what they’re looking for!
