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- Tasks: Support customers with visa and immigration queries via phone and email.
- Company: Join Teleperformance, a top-rated employer in the UK, known for its commitment to excellence.
- Benefits: Enjoy remote work, paid training, employee assistance programmes, and fun team events.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Fluent in Dutch and English, with strong communication skills and customer service experience.
- Other info: Full-time role with a supportive environment and opportunities for career progression.
The predicted salary is between 19800 - 23800 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? Then you are in the right place. There is a reason that Teleperformance is recognised time and again by analysts and industry experts. We are driven by a passion to achieve greatness and a deep desire to deliver real results for our clients, and we are certified as one of the 36 best workplaces in the UK.
Job Description – Fluent Dutch Customer Service Specialist
- Start Date: 09 June 2025
- Salary: £23,809.50
- Location: WORK FROM HOME - Based in the UK
- Working Hours: Monday to Friday 07:45-16:15
- Training Period: 2 weeks, full attendance required.
- Contract: Permanent
- ID: Passport or birth certificate, national insurance number, and proof of address required (dated within the last 3 months).
Daily Responsibilities as a Customer Service Representative:
- You start your day by logging into your systems and ensuring you are ready for the day ahead.
- You play a key role in providing support and guidance (not advice) regarding the visa and immigration process and referring customers to where they can find both online information and resources via a helpline and by responding to emails.
- Work energetically and enthusiastically as part of a high-performing customer service team.
- You work in a fast-paced, target-driven environment and strive to answer all queries in a polite and professional manner.
Required Skills to Become a Customer Service Representative:
- Strong verbal and written skills in English and Dutch with a good eye for detail.
- Ability to build collaborative relationships in a fast-paced environment.
- A positive attitude and ability to work with a wide variety of people.
- Professional and friendly phone manner.
- Experience in customer service.
- Experience working in a target-driven environment with high standards.
- PC skills and the ability to navigate easily through multiple systems.
- A good typing speed.
- Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
- Able to work in a fast-paced, engaging environment.
What do we offer you?
Well, there is plenty, where do we start?
- Paid virtual classroom training and an additional 2 weeks in a special virtual space we call Nesting. Nesting is where the action happens and where you conduct your first live calls. This is also where nerves kick in and mistakes can happen, but don’t worry, we expect that.
- We take it upon ourselves to care for you with full support from experienced team members who are ready to help.
- The opportunity to showcase your skills and accelerate your career through our internal progression path.
- Winter and summer parties, usually held at fantastic locations.
- Free food and drink! Depending on the location.
Is there anything else we have to offer?
- Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days a year.
- Access to external GPs with an unlimited number of video consultations, each lasting up to 20 minutes.
- Access to online mental health support with registered therapists (subject to referral via the helpline).
- Online web portal, with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
- Eye care vouchers.
- Targeted incentives and prizes.
- Employee engagement activities.
- Perks at work.
- WOW points.
Customer Service - (Dutch) (Bristol Area) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - (Dutch) (Bristol Area)
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what drives us at StudySmarter will help you align your answers during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your Dutch language skills, especially in a customer service context. Being fluent is crucial, so try role-playing common customer scenarios to boost your confidence and fluency.
✨Tip Number 3
Network with current employees or alumni who have worked in similar roles. They can provide insights into the company culture and the specific challenges faced in customer service, which can be invaluable during your interview.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will demonstrate your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Customer Service - (Dutch) (Bristol Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. Emphasise your fluency in Dutch and English, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully handled customer inquiries or challenges in the past.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills in both Dutch and English. Include your ability to work collaboratively and your experience in a target-driven environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Teleperformance
✨Show Your Language Skills
Since this role requires fluency in both Dutch and English, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play scenarios in both languages.
✨Highlight Customer Service Experience
Make sure to discuss any previous customer service experience you have. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will show your capability in a fast-paced environment.
✨Demonstrate Your Team Spirit
This position involves working as part of a high-performing team. Be ready to talk about how you collaborate with others, share successes, and support your colleagues, as teamwork is crucial in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples where you've taken ownership of a situation and delivered excellent service, showcasing your positive attitude.
