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- Tasks: Support customers with visa and immigration queries in a fast-paced environment.
- Company: Join Teleperformance, a top-rated employer in the UK known for its commitment to excellence.
- Benefits: Enjoy remote work, paid training, and exciting company events with free food and drinks!
- Why this job: Be part of a dynamic team that values your skills and offers career progression opportunities.
- Qualifications: Fluent in Dutch and English, with strong communication skills and customer service experience.
- Other info: Access 24/7 mental health support and employee engagement activities.
The predicted salary is between 19800 - 23800 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Are you looking for a rewarding career? Do you have a talent for building relationships with people? Then you are in the right place.
There is a reason that Teleperformance is recognised time and again by analysts and industry experts. We are driven by a passion to achieve greatness and a deep desire to deliver real results for our clients, and we are certified as one of the 36 best workplaces in the UK.
Job Description – Fluent Dutch Customer Service Specialist
- Start Date: 09 June 2025
- Salary: £23,809.50
- Location: WORK FROM HOME - Based in the UK
- Working Hours: Monday to Friday 07:45-16:15
- Training Period: 2 weeks, full attendance required
- Contract: Permanent
ID: Passport or birth certificate, national insurance number and proof of address required (dated within the last 3 months).
Daily Responsibilities as a Customer Service Representative:
- You start your day by logging into your systems and ensuring you are ready for the day ahead.
- You play a key role in providing support and guidance (not advice) in the visa and immigration process and referring customers to where they can find both online information and resources via a helpline and by answering emails.
- Work energetically and enthusiastically as part of a high-performing customer service team.
- You work in a fast-paced, goal-oriented environment and strive to answer all queries in a polite and professional manner.
Required Skills to Become a Customer Service Representative:
- Strong verbal and written skills in English and Dutch with a good eye for detail.
- Ability to build collaborative relationships in a fast-paced environment.
- A good attitude and ability to work with a wide variety of people.
- Professional and friendly phone manner.
- Experience in customer service.
- Experience working in a goal-oriented environment with a high standard.
- PC skills and the ability to navigate through multiple systems easily.
- A good typing speed.
- Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
- Able to work in a fast-paced, engaging environment.
What do we offer you?
Well, there is plenty, where do we start?
- Paid virtual classroom training and another 2 weeks in a special virtual space we call "Nesting". Nesting is where the action happens and where you conduct your first live calls. This is also where nerves kick in and mistakes can happen, but don’t worry, we expect that. We take it upon ourselves to care for you with full support from experienced team members who are ready to help.
- The opportunity to showcase your skills and accelerate your career through our internal progression path.
- Winter and summer parties, usually held at fantastic locations. Free food and drink! Depending on the location.
Is there anything else we have to offer? Always, and to name just a few...
- Employee Assistance Programme and Help at Hand
- 24/7 access to a confidential counselling and information line, 365 days a year via the Help@Hand app
- Access to external GPs with an unlimited number of video consultations, each up to 20 minutes long
- Access to online mental health support with registered therapists (subject to referral via the helpline)
- Online web portal, with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
- Eye care vouchers
- Goal-oriented incentives and prizes
- Employee engagement activities
- Perks at work WOW points
Customer Service - (Dutch) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - (Dutch)
✨Tip Number 1
Familiarise yourself with the company culture and values of Teleperformance. Understanding their commitment to equal opportunities and customer service excellence will help you align your approach during interviews.
✨Tip Number 2
Brush up on your Dutch language skills, especially in a customer service context. Being able to demonstrate fluency and confidence in both spoken and written Dutch will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your ability to handle customer inquiries. Think of examples from your past experiences where you successfully resolved issues or built relationships with customers.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude and eagerness to contribute to a high-performing team can make a lasting impression on hiring managers.
We think you need these skills to ace Customer Service - (Dutch)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a fast-paced environment. Emphasise your fluency in Dutch and English, as well as any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully handled customer inquiries or challenges in the past.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills in both Dutch and English. Include any experience you have with navigating multiple systems and your typing speed, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a customer service role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Language Skills
Since the role requires fluency in both Dutch and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even role-play scenarios in both languages.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to discuss specific situations where you successfully resolved customer issues or built strong relationships with clients.
✨Demonstrate a Positive Attitude
A friendly and professional tone is crucial for this position. During the interview, maintain a positive attitude and show enthusiasm for helping others, as this reflects the company’s values.
✨Prepare for Fast-Paced Scenarios
The job involves working in a fast-paced environment. Be ready to discuss how you handle pressure and multitask effectively. You might be asked situational questions that test your ability to think on your feet.
