Customer Service Associate - NatWest Birmingham

Are you ready to take your career to new heights?

Start date: 9th June 2025

Location: Natwest Bank, Birmingham City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!

Salary: £12.60 p/h, £26,208.00 p/a

Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 01:00

Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite

Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history.

Description of the Job:

Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.

Key Responsibilities:

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Associate. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.

What you’ll do:

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible.
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need:

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We’re also looking for you to demonstrate:

• Excellent communication skills, both verbal and written.
• A background of working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• A customer focused attitude.

What you get from us:

• Perks at Work – Savings Discounts / Free Online Classes.
• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice.
• Critical Illness – up to £10,000.
• Cycle to Work Scheme.
• Eyecare support voucher.
• Holiday Purchase Scheme.
• Length of Service Awards.
• Workplace Pension.
• Monthly Inspire Awards – For the best of the best.
• Refer-A-Friend earns up to £1,200 for you.
• Monthly Wellbeing Webinars.
• Dedicated Employee Experience Progress – Here to support TP journey.