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- Tasks: Provide outstanding customer service and help customers with their financial goals.
- Company: Join a leading organization focused on delivering excellent banking services.
- Benefits: Enjoy a competitive salary, hybrid work options, and great public transport links.
- Why this job: This role offers a chance to make a real impact on customers' financial journeys.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Full-time position with comprehensive training and support for your career growth.
The predicted salary is between 21000 - 26000 £ per year.
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**Are you ready to take your career to new heights?**
* **Start date: 24th February 2025**
* **Location: Belfast City Centre ****-**office based training and grad bay. Hybrid once training complete.** Great public transport links! **
* **Salary: £12.60 ph, £26,208.00 pa**
* **Shifts: Full time – 40hrs per week – hours worked between the hours of 07:00 and 01:00**
* **Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite**
* **Description of the Job**
Provide a proactive and reactive service to make sure that our customers meet
all of their financial arrangements in-line with their own financial goals.
**Key Responsibilities******
At first point of contact, provide outstanding customer service and help the
organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting
them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing
the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer
needs, regularly reviewing and taking mitigating actions when gaps are
identified to ensure good customer outcomes.
**Join us as a Customer Service Associate**
* We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
* You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
* We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
**What youll do **
In this role, you’ll conduct financial reviews with customers and provide them
with accurate information, allowing them to make informed decisions on
financial products and services. You’ll hone your organisational skills as you
manage your diary and balance proactive conversations with planned customer
meetings.
Your duties will include:
* Supporting the bank’s way of working to help as many customers as possible
* Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
* Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
* Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
**The skills youll need **
To join us in this role, you’ll have experience of working in a customer
service environment and managing relationships with customers. You’ll enjoy
applying your excellent organisational and time management skills to meet
performance measures and customer needs.
**We’re also looking for you to demonstrate: **
* Excellent communication skills, both verbal and written
* A background of working within a regulatory environment
* Good technology skills with the ability to use Microsoft Office
* A customer focused attitude
#priority
Customer Service Associate - Belfast (Apply in minutes) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Belfast (Apply in minutes)
✨Tip Number 1
Familiarize yourself with the banking products and services offered by the company. Understanding these will help you educate customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining complex financial concepts in simple terms. This will be crucial in providing outstanding customer service and ensuring customers feel supported.
✨Tip Number 3
Showcase your organizational skills by preparing a mock schedule of how you would manage customer interactions and meetings. This will highlight your ability to balance proactive conversations with planned engagements.
✨Tip Number 4
Research common customer service scenarios in the banking sector and think about how you would handle them. Being prepared with examples will demonstrate your problem-solving skills and customer-focused attitude.
We think you need these skills to ace Customer Service Associate - Belfast (Apply in minutes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasize your communication skills and any experience you have in a regulatory environment, as these are key for this role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain how your skills align with the job requirements. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Relevant Skills: Clearly outline your organizational and time management skills in your application. Provide examples of how you've successfully managed customer relationships and resolved complaints.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you provided outstanding service and resolved issues effectively, as this role heavily relies on excellent customer interactions.
✨Demonstrate Your Knowledge of Banking Services
Familiarize yourself with various banking products and services. During the interview, be ready to explain how you would educate customers about their options and help them make informed decisions.
✨Emphasize Your Organizational Skills
Since the role involves managing a diary and balancing proactive conversations with scheduled meetings, share examples of how you've successfully organized your time and tasks in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer complaints. Practice responding to scenarios where you had to resolve an issue quickly while maintaining customer satisfaction.
