At a Glance
- Tasks: Deliver exceptional customer support to Vodafone Business clients via phone, chat, and email.
- Company: Join Teleperformance, a leader in customer service with a vibrant team culture.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for personal development.
- Other info: Fast-paced environment with excellent career growth and training opportunities.
- Why this job: Make a real difference by helping customers navigate their challenges and improve their experiences.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 36000 - 44000 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Location: Newry, Co Down, Northern Ireland
Contract: Fulltime Permanent 40 hours
Start Date: Monday 28th September 2026
Hours of Work: Mon - Fri 09:00 - 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training Onsite: Newry, Granite Exchange 3 weeks
Salary: £26,436.80
Teleperformance is in an exciting partnership with Vodafone Ireland and has a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast-paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.
The Role: We are seeking highly motivated, customer-focused professionals to join our Optima Corporate Care team as Care Executives. This role is responsible for delivering exceptional end-to-end support to Vodafone Business customers across billing, service, technical, account administration and operational queries. The Optima Care Executive acts as a single point of ownership for customer requests, ensuring issues are managed through to resolution while delivering a best-in-class customer experience.
In addition to managing customer contacts, successful candidates will be expected to:
- Analyse account performance
- Prepare customer service reviews
- Present account insights to stakeholders
- Proactively identify opportunities to improve customer outcomes
This is a fast-paced role requiring strong communication skills, commercial awareness, analytical thinking and the ability to build trusted relationships with both customers and internal stakeholders.
Technical Skills Required: Microsoft Office Suite. The successful candidate must demonstrate a strong working knowledge of Microsoft Office applications.
What Success Looks Like: A successful Optima Care Executive will:
- Deliver exceptional customer experiences
- Take ownership of issues from start to finish
- Meet and exceed SLA commitments
- Build strong customer relationships
- Confidently present customer account reviews
- Use data to identify opportunities and risks
- Collaborate effectively across departments
- Continuously look for ways to improve customer outcomes and operational performance
To Work from Home: You need to have a router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps. Need to have the ability to work from home in a private room. Equipment will be supplied while working from home. Have the ability to go onsite in Newry when needed (3 days per month).
Background Check Requirements: Access NI Check and 3 years referencing history.
Customer Service Assistant employer: Teleperformance
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee wellbeing and professional growth. With comprehensive training, flexible working hours, and a range of benefits including mental health support and a cycle-to-work scheme, we empower our Customer Service Specialists to thrive while delivering outstanding service to our customers. Join us in a culture that values collaboration, emotional intelligence, and continuous improvement, making every day at Aviva a rewarding experience.
