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- Tasks: Assist citizens with their needs while providing excellent customer service from home.
- Company: Join a supportive team dedicated to making a difference in the public sector.
- Benefits: Enjoy 28 days of holiday, discounts, wellness classes, and mental health support.
- Why this job: Make a positive impact while working flexibly from the comfort of your home.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Temporary contract with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
CUSTOMER EXPERTS - PUBLIC SECTOR - TEMPORARY CONTRACT
Site: Work from Home
Hours per week: 40 hours/week
Shifts: Mon-Fri – between 8am – 6pm
Training Duration: 3 days of virtual training
Contract: 4 - 12 week temporary contract
You will have a polite and professional telephone manner, the ability to empathise with your citizens whilst always respecting and understanding their needs. From this point, you will be assisting a range of different citizens, or family members of citizens, who have received a referral and will work effectively to ensure we are providing accurate information and support to them at all times.
- You will be required to offer service excellence at every opportunity and preserve data confidentiality at all times, in accordance with the GDPR.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- Professional and friendly telephone manner.
- Customer Service experience.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Benefits of being a Customer Expert:
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub.
Customer Service Agent - Work From Home (remote) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Work From Home (remote)
✨Tip Number 1
Get your research game on! Before any interview, dive into the company’s values and mission. This way, you can show how your skills and experience align with what they’re all about. Plus, it’ll help you feel more confident when chatting with them.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on those customer service scenarios where you can showcase your empathy and problem-solving skills. The more you practice, the more natural it’ll feel when it’s the real deal.
✨Tip Number 3
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and helps keep you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, you’ll be part of our community, which means access to all sorts of resources to help you land that dream job!
We think you need these skills to ace Customer Service Agent - Work From Home (remote)
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've handled different situations and provided excellent service in the past. Use specific examples to show off your skills!
Keep It Professional Yet Friendly: Remember, we’re looking for a polite and professional telephone manner. Your written application should reflect that! Keep your tone friendly and approachable while maintaining professionalism throughout.
Emphasise Emotional Intelligence: Since empathy is key in this role, don’t forget to mention your emotional intelligence. Share instances where you’ve successfully connected with customers or resolved conflicts by understanding their needs. This will really make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples where you demonstrated empathy and service excellence.
✨Show Off Your Emotional Intelligence
During the interview, highlight your ability to empathise with customers. Share stories that showcase your emotional intelligence, like times when you turned a negative experience into a positive one for a customer. This will show them you understand their needs.
✨Practice Your Telephone Manner
Since this role involves a lot of phone communication, practice speaking clearly and professionally. You might even want to do a mock interview over the phone with a friend to get comfortable with your tone and pace.
✨Demonstrate Your Resilience
Be prepared to discuss how you handle stress and maintain a positive attitude in challenging situations. Employers love candidates who can take ownership and stay dedicated to providing excellent service, even when things get tough.