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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Save on commuting costs, enjoy discounts, and access wellbeing resources.
- Why this job: Perfect for balancing work and life while making a real difference.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Dynamic role with excellent career growth and training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based). This is ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Belfast City Centre
Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00
Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support your journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We are looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Support the bank’s way of working to help as many customers as possible.
Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolve complaints and errors quickly and ensure that the relationship with the customer is fully restored.
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Emotional Intelligence: You possess the ability to be emotionally intelligent, meaning you are able to empathise, be kind, and be good with others.
A background of working within a regulatory environment is preferred. Good technology skills with the ability to use Microsoft Office are required.
Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign; this supersedes any other pass mark you may receive.
Customer Service Advisor - Training employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your emotional intelligence! Be ready to share examples of how you've empathised with customers in the past. This is key for a role where understanding customer needs is crucial.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join our supportive team at Teleperformance.
We think you need these skills to ace Customer Service Advisor - Training
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like emotional intelligence and attention to detail.
Showcase Your Skills: Don’t just list your previous jobs; explain how your skills can help us deliver excellent service to our customers. Use examples that demonstrate your ability to resolve complaints and manage relationships effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and their customer service approach. Understand their values and how they align with your own. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved complaints or educated customers on products. This will demonstrate your ability to provide outstanding service, which is crucial for this role.
✨Practice Emotional Intelligence
Since emotional intelligence is key for this position, think of scenarios where you've had to empathise with customers. Be ready to discuss how you handle difficult situations with kindness and understanding, as this will highlight your suitability for the role.
✨Be Ready for Technical Questions
Brush up on your Microsoft Office skills and be prepared to discuss how you use technology in a customer service environment. You might be asked about your experience with financial products, so having a basic understanding of these can give you an edge.
