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- Tasks: Provide outstanding customer service and assist customers with their financial goals.
- Company: Join Natwest, a leading financial services provider in Belfast City Centre.
- Benefits: Enjoy hybrid work, travel subsidies, discounts, and wellness resources.
- Why this job: Perfect for balancing work and life while being part of a supportive team.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Full-time shifts with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
- Save on commuting costs with only 2 days in the office each week
- Cut down daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work-life balance while still being part of a team
- £25 travel subsidy during training to help with travel costs
Location: Natwest, Belfast City Centre
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support your journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services, supporting the bank’s way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business is essential. Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored is also key.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. A background of working within a regulatory environment is preferred.
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - shift work - hybrid
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the products and services offered by Natwest. Understanding their offerings will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this role. This will prepare you to handle various customer interactions confidently and show your potential employer that you're ready for the challenges of the job.
✨Tip Number 3
Research the company culture at Natwest and be prepared to discuss how your values align with theirs. Highlighting your understanding of their commitment to customer service and employee wellbeing can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Natwest to gain insights into the role and the work environment. This can provide you with valuable information to tailor your approach and demonstrate your genuine interest in the position during your application process.
We think you need these skills to ace Customer Service Advisor - shift work - hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in financial services. Use specific examples that demonstrate your ability to manage relationships and resolve complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the company's goals and how you can contribute to their success.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided proactive customer service or worked in a regulatory environment. This will show that you have the necessary background for the position.
Showcase Your Skills: Include specific skills that are relevant to the job, such as organisational skills, time management, and the ability to educate customers on financial products. Use bullet points for clarity and impact.
How to prepare for a job interview at Teleperformance
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding Natwest's mission and how they support their customers will help you align your answers with their goals.
✨Prepare for Customer Scenarios
Since the role involves providing excellent customer service, be ready to discuss past experiences where you successfully handled customer inquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Organisational Skills
Highlight your ability to manage time effectively and stay organised, as these skills are crucial for a Customer Service Advisor. Be prepared to give examples of how you've prioritised tasks in a busy environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or opportunities for career progression within Natwest.
