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- Tasks: Provide outstanding customer service and help customers meet their financial goals.
- Company: Join Natwest/Ulsterbank, a leading financial services provider in Belfast.
- Benefits: Enjoy a £26,200 salary, remote work options, and various employee perks.
- Why this job: Perfect for balancing work and life while being part of a supportive team.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Start date is 7th July 2025; full-time role with flexible shifts.
The predicted salary is between 22000 - 30000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £26,200 annual salary
- Save on commuting costs with only 1 day in the office each week
- Cut down daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work-life balance while still being part of a team
Details:
- Start date: 7th July 2025
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support your journey
Now about the Job!
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-oriented person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you’ll do:
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you’ll need:
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer-focused attitude.
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however, this may not be possible, in this instance we reserve the right to reject your application.
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/UlsterbankBelfast
✨Tip Number 1
Familiarise yourself with Natwest and Ulsterbank's services and products. Understanding their offerings will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident in handling inquiries and complaints during the interview process.
✨Tip Number 3
Showcase your organisational skills by preparing a mock diary of how you would manage customer appointments and follow-ups. This will illustrate your ability to balance multiple tasks and maintain customer satisfaction.
✨Tip Number 4
Research the regulatory environment in which Natwest and Ulsterbank operate. Being knowledgeable about compliance and regulations will demonstrate your readiness to work in a regulated financial services role.
We think you need these skills to ace Customer Service Advisor - Natwest/UlsterbankBelfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, organisation, and your ability to manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've helped customers in the past and how you can contribute to Natwest/Ulsterbank's goals.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as attention to detail, compliance with procedures, and technology proficiency. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Teleperformance
✨Research the Company
Before your interview, take some time to learn about Natwest and Ulsterbank. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and confidently. Practice active listening to ensure you understand the interviewer's questions.
✨Highlight Your Organisational Skills
Since the role involves managing customer interactions and maintaining relationships, be prepared to discuss how you prioritise tasks and manage your time effectively. Share examples from your past experiences where you successfully balanced multiple responsibilities.
