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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy perks like savings discounts, free online classes, and mental health support.
- Why this job: This role offers growth opportunities and a chance to make a real impact on customers' lives.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Hybrid work model after training and great public transport links!
The predicted salary is between 21000 - 26000 £ per year.
Are you ready to take your career to new heights?
- Start date: 17th March 2025
- Location: Natwest/Ulster Bank. Belfast City Centre – office based training and grad bay. Hybrid once training complete. Great public transport links!
- Salary: £12.60 p/h, £26,208.00 p/a
- Shifts: Full time – 40hrs per w e ek – hours worked between the hours of 07:00 and 01:00
- Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
What you get from us –
- Perks at Work – Savings Discounts / Free Online Classes
- – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
#priority
Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with Natwest and Ulster Bank's services and products. Understanding their offerings will help you provide informed advice to customers and demonstrate your commitment to their financial goals during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident in delivering excellent service and resolving complaints effectively.
✨Tip Number 3
Highlight any previous experience in a regulatory environment during your discussions. This will show that you understand the importance of compliance and can navigate processes accurately, which is crucial for this role.
✨Tip Number 4
Be prepared to discuss how you manage your time and organize your tasks. Since the role involves balancing proactive conversations with scheduled meetings, demonstrating strong organizational skills will set you apart.
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that align with the job description. Emphasize your communication skills and ability to manage customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the banking sector. Mention specific examples of how you've provided excellent service in previous roles.
Highlight Relevant Experience: In your application, focus on your experience in a regulatory environment and your proficiency with technology, especially Microsoft Office. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Teleperformance
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this aligns with the key responsibilities of the role.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your verbal and written communication skills.
✨Familiarize Yourself with Banking Products
Research Natwest and Ulster Bank's products and services. Being knowledgeable about their offerings will help you educate customers effectively during the interview and demonstrate your proactive approach.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your problem-solving abilities and customer-focused attitude.
