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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers meet their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy perks like savings discounts, free online classes, and mental health support.
- Why this job: This role offers growth opportunities and a chance to make a real impact on customers' lives.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Hybrid work model after training and great public transport links!
The predicted salary is between 21000 - 26000 £ per year.
Are you ready to take your career to new heights?
- Start date: 17th March 2025
- Location: Natwest/Ulster Bank. Belfast City Centre – office based training and grad bay. Hybrid once training complete. Great public transport links!
- Salary: £12.60 p/h, £26,208.00 p/a
- Shifts: Full time – 40hrs per w e ek – hours worked between the hours of 07:00 and 01:00
- Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
What you get from us –
- Perks at Work – Savings Discounts / Free Online Classes
- – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
#priority
Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with Natwest and Ulster Bank's services and products. Understanding their offerings will help you educate customers effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can help you feel more confident in handling inquiries and resolving complaints.
✨Tip Number 3
Get comfortable with Microsoft Office tools, as you'll need to manage your diary and complete processes accurately. Familiarity with these tools will enhance your efficiency in the role.
✨Tip Number 4
Showcase your ability to work in a regulatory environment by discussing any relevant experience during your interview. Highlighting your attention to detail and compliance will set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, especially in a regulatory environment. Use specific examples that demonstrate your ability to manage customer relationships and resolve issues effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your verbal and written communication skills. Consider including examples of how you've successfully communicated with customers in the past.
Tailor Your Application: Customize your CV and cover letter to align with the values and goals of Natwest/Ulster Bank. Mention your customer-focused attitude and how you can contribute to providing outstanding service to their customers.
How to prepare for a job interview at Teleperformance
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've successfully managed customer relationships and resolved issues, as this is crucial for the role.
✨Demonstrate Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would explain banking options to customers in an easy-to-understand manner.
✨Familiarize Yourself with Financial Products
Brush up on common financial products and services offered by banks. Being knowledgeable will help you answer questions effectively and show that you're proactive about understanding the industry.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various customer situations, such as complaints or inquiries, and be ready to demonstrate your problem-solving skills.
