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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy perks like hybrid work, discounts, wellbeing resources, and a cycle to work scheme.
- Why this job: Make a real impact by helping customers navigate their banking needs in a supportive environment.
- Qualifications: Experience in customer service, excellent communication skills, and a customer-focused attitude required.
- Other info: Full-time role with a competitive salary and opportunities for personal growth.
The predicted salary is between 21000 - 26000 £ per year.
Are you ready to take your career to new heights?
Start date: 12th May 2025
Location: Natwest/Ulster Bank, Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
Salary: £12.60 p/h, £26,208.00 p/a
Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 01:00
Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you'll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
What you get from us
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Customer Service Advisor- Natwest/Ulsterbank Belfast (Dundonald) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- Natwest/Ulsterbank Belfast (Dundonald)
✨Tip Number 1
Familiarise yourself with Natwest and Ulster Bank's services and products. Understanding their offerings will help you engage with customers more effectively and demonstrate your commitment to providing tailored solutions.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising active listening and clear articulation can set you apart during the interview process, showcasing your ability to connect with customers.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction, as this will highlight your problem-solving skills.
✨Tip Number 4
Network with current or former employees of Natwest or Ulster Bank. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Service Advisor- Natwest/Ulsterbank Belfast (Dundonald)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any experience you have in a regulatory environment, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've helped customers in the past and how you can contribute to Natwest/Ulster Bank's goals.
Highlight Relevant Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you've successfully managed customer relationships and resolved complaints.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Research the Company
Before your interview, take some time to learn about Natwest/Ulster Bank. Understand their values, services, and recent news. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll need to handle various customer situations. Think of examples from your past experience where you successfully resolved issues or provided excellent service, and be ready to discuss them.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions.
✨Demonstrate a Customer-Focused Attitude
Highlight your commitment to customer satisfaction. Be prepared to discuss how you would educate customers on banking options and ensure their needs are met, as this aligns with the job's core responsibilities.
