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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy perks like hybrid work, discounts, wellbeing resources, and a cycle to work scheme.
- Why this job: Make a real impact by helping customers navigate their banking needs in a supportive environment.
- Qualifications: Experience in customer service, excellent communication skills, and a customer-focused attitude required.
- Other info: Full-time role with a competitive salary and opportunities for personal growth.
The predicted salary is between 21000 - 26000 £ per year.
Are you ready to take your career to new heights?
Start date: 12th May 2025
Location: Natwest/Ulster Bank, Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
Salary: £12.60 p/h, £26,208.00 p/a
Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 01:00
Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
What you get from us
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Customer Service Advisor - Natwest/Ulsterbank Belfast (Belfast) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast (Belfast)
✨Tip Number 1
Familiarise yourself with Natwest and Ulster Bank's services and products. Understanding their offerings will help you engage with customers more effectively and demonstrate your commitment to providing tailored solutions.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising active listening and clear articulation can set you apart during the interview process, showcasing your ability to connect with customers.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. This will help you illustrate your problem-solving skills during the interview.
✨Tip Number 4
Research the regulatory environment in which Natwest and Ulster Bank operate. Being knowledgeable about compliance and regulations will show that you understand the importance of adhering to industry standards in your role.
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast (Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, problem-solving, and organisational abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully helped customers in the past and how you can contribute to Natwest/Ulster Bank's goals.
Highlight Relevant Skills: In your application, clearly outline your experience in a regulatory environment and your proficiency with technology, especially Microsoft Office. These are key skills that the employer is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Research the Company
Before your interview, take some time to learn about Natwest/Ulster Bank. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and confidently. Practice active listening to ensure you understand the interviewer's questions.
✨Highlight Relevant Experience
Discuss your previous experience in customer service and how it relates to the responsibilities of the role. Provide specific examples of how you've successfully managed customer relationships and met their needs in the past.
