Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers meet their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy perks like discounts, wellbeing resources, and a cycle to work scheme.
- Why this job: This role offers growth, a supportive culture, and the chance to make a real impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Hybrid work model after training with great public transport links.
The predicted salary is between 21000 - 26000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We\’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Why work with us?
- £26,200 annual salary
- Save on commuting costs with only 1 day in the office each week
- Cut down down daily expenses – less spent on travel, lunches and workwear
- Ideal for maintaining a work life balance while still being part of a team
- Details
- Start date: 7th July 2025
- Location: Natwest. Belfast City Centre
- Shifts: Full time – 40hrs per week – hours worked between the hours of 07:00 and 23:00
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you\’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you\’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
#priority
#priority
Customer Service Advisor - Natwest/Ulsterbank Belfast employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast
✨Tip Number 1
Familiarize yourself with Natwest and Ulster Bank's services and products. Understanding their offerings will help you provide informed advice to customers and demonstrate your commitment to their financial goals during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining complex financial concepts in simple terms. This will be crucial in your role as a Customer Service Advisor, where you'll need to educate customers effectively.
✨Tip Number 3
Showcase your experience in managing customer relationships. Be prepared to share specific examples of how you've resolved complaints or improved customer satisfaction in previous roles.
✨Tip Number 4
Highlight your organizational skills by discussing how you manage your time and prioritize tasks. This is essential for balancing proactive conversations with scheduled meetings in a fast-paced environment.
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Craft a Tailored CV: Ensure your CV reflects your experience in customer service and any relevant skills mentioned in the job description. Use specific examples that demonstrate your ability to provide excellent customer service and manage relationships effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and experience in a regulatory environment, as these are crucial for the position. Make sure to connect your background with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Customer Service Advisor.
How to prepare for a job interview at Teleperformance
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've successfully resolved customer issues or improved their experience, as this role heavily relies on providing outstanding service.
✨Demonstrate Your Communication Abilities
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would explain complex financial products to customers in an easy-to-understand manner.
✨Familiarize Yourself with Banking Procedures
Brush up on basic banking processes and regulations. Understanding the financial landscape will help you answer questions confidently and show that you're proactive about learning the industry.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various customer situations, such as complaints or inquiries about financial products, and be ready to discuss your thought process.
