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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy perks like discounts, wellbeing resources, and a cycle to work scheme.
- Why this job: This role offers growth, a supportive culture, and the chance to make a real impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Hybrid work model after training with great public transport links.
The predicted salary is between 21000 - 26000 £ per year.
Are you ready to take your career to new heights?
- Start date: 7th July 2025
- Location: Natwest/Ulster Bank. Belfast City Centre – office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
- Salary: £12.60 p/h, £26,208.00 p/a
- Shifts: Full time – 40hrs per week – hours worked between the hours of 07:00 and 23:00
- Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history.
Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you\’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you\’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
What you get from us –
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
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Customer Service Advisor - Natwest/Ulsterbank Belfast employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast
✨Tip Number 1
Familiarize yourself with Natwest and Ulster Bank's services and products. Understanding their offerings will help you provide informed advice to customers and demonstrate your commitment to their financial goals during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining complex financial concepts in simple terms. This will be crucial in showcasing your ability to educate customers effectively during your interactions.
✨Tip Number 3
Highlight any previous experience in a regulatory environment. Being able to discuss how you've navigated compliance in past roles will show that you understand the importance of adhering to procedures in a banking context.
✨Tip Number 4
Demonstrate your customer-focused attitude by preparing examples of how you've gone above and beyond for customers in previous roles. This will help you stand out as someone who genuinely cares about delivering excellent service.
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Craft a Tailored CV: Make sure your CV reflects your experience in customer service and any relevant skills mentioned in the job description. Use specific examples that demonstrate your ability to provide excellent customer service and manage relationships.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and experience in a regulatory environment, as these are crucial for the position. Make it personal and show how you align with the company's values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Customer Service Advisor.
How to prepare for a job interview at Teleperformance
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've successfully managed customer relationships and resolved issues, as this will demonstrate your ability to meet the expectations of the role.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would explain complex financial products to customers in an easy-to-understand manner.
✨Familiarize Yourself with Banking Products
Take some time to research common banking products and services offered by Natwest/Ulster Bank. Being knowledgeable about these options will allow you to engage in informed discussions during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you successfully handled difficult situations or complaints.
