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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest/Ulsterbank, a leading financial services provider in Belfast.
- Benefits: Enjoy a £26,200 salary, remote work options, and a £25 travel subsidy during training.
- Why this job: Perfect for balancing work and life while being part of a supportive team.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Full-time role with various start dates in Aug/Sept 2025.
The predicted salary is between 22000 - 30000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £26,200 annual salary
- Save on commuting costs with only 1 day in the office each week
- Cut down daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work-life balance while still being part of a team
- £25 travel subsidy during training to help with travel costs.
Details:
- Start date: Various through Aug/Sept 2025
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history.
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support your journey
Now about the Job!
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
What you'll do:
- In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
- You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
- Your duties will include supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need:
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer-focused attitude.
Customer Service Advisor - Natwest/Ulsterbank Belfast employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast
✨Tip Number 1
Familiarise yourself with Natwest and Ulsterbank's services and products. Understanding their offerings will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practice active listening and clear articulation, as these are crucial for resolving customer queries and ensuring satisfaction.
✨Tip Number 3
Prepare for potential situational questions during the interview. Think of examples from your past experiences where you've successfully handled customer complaints or provided exceptional service.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage your time and priorities. This role requires balancing multiple customer interactions, so demonstrating your ability to stay organised will be beneficial.
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you managed relationships with customers or worked in a regulatory environment, as these are key for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer-focused attitude. Mention specific examples of how you've provided excellent service in previous roles and how you can contribute to the team at Natwest/Ulsterbank.
Highlight Relevant Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you've successfully balanced multiple tasks or managed your diary in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Research the Company
Before your interview, take some time to learn about Natwest and Ulsterbank. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll need to handle various customer situations. Think of examples from your past experience where you've successfully resolved issues or provided excellent service. Be ready to discuss these during the interview.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex financial concepts, so ensure you can do this in an easy-to-understand manner.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities. Be prepared to discuss how you manage your time and prioritise tasks. You could mention tools or methods you use to stay organised, especially in a fast-paced environment.
