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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest, a leading financial services provider in Belfast City Centre.
- Benefits: Enjoy a £26,200 salary, remote work options, and various employee perks.
- Why this job: Perfect for balancing work and life while being part of a supportive team.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Start date is 7th July 2025; full-time role with flexible hours.
The predicted salary is between 22000 - 30000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £26,200 annual salary
- Save on commuting costs with only 1 day in the office each week
- Cut down daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work-life balance while still being part of a team
Details:
- Start date: 7th July 2025
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support your journey
Now about the Job!
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified.
Join us as a Customer Service Advisor. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do:
- Conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
- Hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
- Support the bank’s way of working to help as many customers as possible.
- Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolve complaints and errors quickly and ensure that the relationship with the customer is fully restored.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need:
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer-focused attitude.
Customer Service Advisor- Natwest employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- Natwest
✨Tip Number 1
Familiarise yourself with Natwest's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Being able to articulate how you would handle specific situations can showcase your problem-solving skills and customer-focused attitude.
✨Tip Number 3
Network with current or former employees of Natwest, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. This shows your enthusiasm and helps you stand out as a candidate who is genuinely interested in contributing to their team.
We think you need these skills to ace Customer Service Advisor- Natwest
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, organisation, and time management, which are crucial for the Customer Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of financial products. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, specifically mention your experience in a regulatory environment and your proficiency with Microsoft Office. These skills are essential for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for this position.
How to prepare for a job interview at Teleperformance
✨Research Natwest
Before your interview, take some time to learn about Natwest's values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handled difficult situations and what steps you took to ensure customer satisfaction.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your delivery.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations.
