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- Tasks: Provide top-notch customer service and assist clients with their banking queries.
- Company: Join Teleperformance, a leading contact centre with a focus on customer satisfaction.
- Benefits: Full-time hours, flexible working options after training, and a supportive team environment.
- Other info: Enjoy career growth opportunities and a dynamic work culture in Glasgow.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Previous customer service experience and a friendly, empathetic attitude are essential.
The predicted salary is between 30000 - 42000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Disputes Team on the Lloyds Banking Division campaign.
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training) ~ Operational hours after training - We require full flexibility between 07:00 - Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Objection handling whilst ensuring the customer that we are here to help them.
Customer Service Advisor - Lloyds Banking Group (Permanent) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Lloyds Banking Group (Permanent)
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and Teleperformance. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky calls.
✨Tip Number 3
Show off your emotional intelligence! During interviews, share examples of how you've empathised with customers in the past. Highlighting your ability to connect with others can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're proactive and keen on joining the team. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor - Lloyds Banking Group (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in banking or call centres. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can bring that enthusiasm to our Disputes Team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since excellent verbal communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you research Lloyds Banking Group and Teleperformance. Understand their values, mission, and the specific role of a Customer Service Advisor. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent verbal communication is key for this role, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable expressing your thoughts and handling potential questions.
✨Demonstrate Emotional Intelligence
Prepare examples from your past experiences where you've shown empathy and understanding in customer interactions. Highlight how you handled difficult situations and turned them into positive outcomes, as this will resonate well with the interviewers.
✨Flexibility is Key
Be ready to discuss your availability and flexibility regarding working hours. Since the role requires full flexibility, showing that you can adapt to different schedules will make you a more attractive candidate.