At a Glance
- Tasks: Provide top-notch customer service and assist clients with their banking queries.
- Company: Join Teleperformance, a leading contact centre with a focus on customer satisfaction.
- Benefits: Full-time hours, flexible working options after training, and a supportive team environment.
- Other info: Enjoy career growth opportunities and a dynamic work culture in Glasgow.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Previous customer service experience and a friendly, empathetic attitude are essential.
The predicted salary is between 30000 - 42000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Disputes Team on the Lloyds Banking Division campaign.
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training) ~ Operational hours after training - We require full flexibility between 07:00 - Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Objection handling whilst ensuring the customer that we are here to help them.
Customer Service Advisor - Lloyds Banking Group (Permanent) employer: Teleperformance
Teleperformance is an exceptional employer, offering a dynamic work environment in Glasgow where customer service excellence is at the forefront. With a strong focus on employee development, we provide comprehensive training and flexible working options post-training, allowing you to choose between on-site or remote work based on your performance. Our supportive culture fosters emotional intelligence and teamwork, making it a rewarding place for those looking to grow their careers in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Lloyds Banking Group (Permanent)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Lloyds Banking Group (Permanent)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance!
How to prepare for a job interview at Teleperformance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
