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- Tasks: Provide top-notch customer service and help clients achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Enjoy flexible work, savings discounts, and access to wellbeing resources.
- Why this job: Make a real difference in customers' lives while maintaining a great work-life balance.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Various start dates available and excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Various start dates from 5th January 2026 to 9th March 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work Savings Discounts / Free Online Classes.
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Refer-A-Friend earns up to £1,200 for you.
- Dedicated Employee Experience Progress Here to support TP journey.
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to perform this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services, supporting the bank's way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business is essential. Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored is also key.
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Customer Service Advisor (Legal/Finance) (Permanent) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Legal/Finance) (Permanent)
✨Tip Number 1
Get to know the company! Research Natwest and understand their values, services, and customer approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or educate customers about banking options. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that Customer Service Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and resources to help you prepare for the interview process.
We think you need these skills to ace Customer Service Advisor (Legal/Finance) (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in customer service, especially in finance or legal sectors. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills: In your application, don’t forget to showcase your organisational and time management skills. We’re looking for detail-oriented folks who can handle customer needs efficiently, so give us examples of how you've done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of financial services and customer service. Brush up on common banking terms and practices, as well as the specific services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Think about your previous customer service experiences and how they relate to this role. Prepare examples that highlight your problem-solving skills, attention to detail, and ability to manage relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Smart Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity to demonstrate your interest in the company and the role. Ask about the team dynamics, training opportunities, or how success is measured in the position. This shows you're thinking long-term and are keen to contribute.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The company values a supportive team environment, so showing your enthusiasm and approachability can set you apart. Remember, they want to see how you'd fit into their culture as much as your qualifications.
