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- Tasks: Provide outstanding customer service and support customers in achieving their financial goals.
- Company: Join a supportive team at Natwest in Newtownards with hybrid working options.
- Benefits: Enjoy savings discounts, free online classes, and a workplace pension.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Balance work and life while making a real difference for customers.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
HYBRID working - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4-week period after training.
- Cut down daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work-life balance while still being part of a team
Location: Natwest, Newtownards
Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts
- Free Online Classes
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Supporting the bank’s way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. A background of working within a regulatory environment. Good technology skills with the ability to use Microsoft Office.
Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive.
Customer Service Advisor Full-time, Call Centre employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Full-time, Call Centre
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Dress the part! Even if it's a hybrid role, looking professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor Full-time, Call Centre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like attention to detail and organisational skills.
Showcase Your Customer Service Skills: In your application, give examples of how you've provided outstanding customer service in the past. We want to see how you’ve resolved complaints or helped customers achieve their financial goals, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their services and how they support customers in achieving their financial goals. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or helped customers make informed decisions. Be ready to discuss how you can bring that same level of service to the team.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Demonstrate Your Tech Savviness
Since the role requires good technology skills, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention how you've used technology to improve customer interactions in the past.