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- Tasks: Support Vodafone Ireland corporate customers via phone, chat, and email to resolve account issues.
- Company: Join Teleperformance, a leader in customer service with a focus on excellence.
- Benefits: Enjoy competitive pay, career growth, 28 days holiday, and gym discounts.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Experience in service management and excellent communication skills required.
- Other info: Hybrid role with flexible working options and a vibrant team culture.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Corporate Client Executive Teleperformance (Northern Ireland Based – Hybrid Role 3 days per month in office) Location:
Newry Contract:
Fulltime Permanent 40hours Start Date:
Monday 27th October Hours of Work:
Mon
Fri 09:00
18:00 (Irish Bank Holidays not worked) –
3 days per month working onsite Training:
Newry, Granite Exchange
3 weeks Salary:
£12.21 per hour Teleperformance
, is in an exciting partnership with
Vodafone Ireland
and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. The successful team member will
communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. The Role: The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience. The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers. Furthermore, you will be responsible for providing insights into customers accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer. Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help. Duties: Ability to operate effectively in a fast paced environment with constantly changing priorities. Customer focused attitude in daily interactions. Daily communication with your customer base via call and email Complete necessary admin within your account base on a daily/weekly/monthly basis. Providing weekly/monthly reporting to your customer base and providing analysis to enhance service. Liaise with other departments within the business to ensure full resolution and ownership for your customers. Work in partnership with our client to deliver the best overall experience for your customer. The Ideal Candidate: Previous Service Management experience is essential. Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment Highly proficient in the use of Microsoft Excel Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Excellent time management skills A good understanding of call center operations and how to utilize these to deliver client expectations Flexibility to adapt to and manage changing and unexpected situations Strong Negotiation Skills Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads. An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors. To Work from Home: You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps Need to have the ability to work from home in a private room Equipment will be supplied while working from home Have the ability to return to the Contact Centre when crisis ends The Benefits: Genuine career progression opportunities through our internal development programmes Performance recognition schemes 28 days holiday inclusive of bank holidays, rising to 30 from year 2 Sports & Social Scheme Free on-site car parking On-site canteen with a great variety of food and & drinks Pure Gym
Discounted membership Background Check Requirements: 3 years referencing history
TPBN1_UKTJ
Customer Service Advisor employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Teleperformance and Vodafone Ireland, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these during interviews to demonstrate your ability to handle challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing this role with us at Teleperformance.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous service management experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer excellence and how you can contribute to our mission at StudySmarter. Keep it engaging and personal – we love a good story!
Showcase Your Skills: Don’t forget to showcase your interpersonal skills and ability to build rapport. Mention specific examples of how you've successfully navigated challenges in previous roles. We’re all about those strong connections with customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll get to see all the exciting opportunities we have at StudySmarter. Let’s get started on this journey together!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've gone above and beyond for a customer, as this role is all about delivering an excellent experience. Be ready to discuss how you handle difficult situations and keep a positive attitude.
✨Familiarise Yourself with Vodafone
Since you'll be working closely with Vodafone Ireland, it’s a good idea to know a bit about their services and the telecoms market. Research their recent news, products, and any challenges they might be facing. This will show your genuine interest in the role and help you stand out.
✨Show Off Your Excel Skills
As the job requires proficiency in Microsoft Excel, be prepared to discuss your experience with it. Think of examples where you've used Excel for reporting or analysis. If you can, practice some common functions or features that might come in handy during the role.
✨Demonstrate Flexibility and Teamwork
This role involves liaising with various departments and adapting to changing priorities. Be ready to share examples of how you've worked effectively in a team and managed unexpected situations. Highlight your ability to stay calm under pressure and your commitment to collaboration.
