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- Tasks: Assist customers with queries and provide solutions in a fast-paced environment.
- Company: Join a global outsourcing contact centre known for its supportive culture.
- Benefits: Earn ÂŁ12.21 per hour, enjoy paid training, and access exclusive discounts.
- Why this job: Kickstart your career in customer service while making a real difference.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Flexible working from home with opportunities for career progression.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Are you interested in joining our team as a Customer Expert?
If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you!
Job Overview
- Start Date: Various start dates in December 2025/January 2026
- Salary: ÂŁ25,396.80 per annum
- Hours: 40 hours per week
- Site: Work from Home
- Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 – Sat-Sun – some weekend working is a requirement.
- Training Duration: 8.5 days
- Contract: Temporary – up to 3 months
- Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.
For a list of acceptable right to work documents can be found here
Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.
PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE
YOU WILL BE PROVIDED WITH A DESKTOP PC. YOU MUST HAVE HOME BROADBAND AND BE ABLE TO CONNECT TO YOUR MODEM VIA ETHERNET CABLE, WIFI CONNECTION IS NOT POSSIBLE.
Who are we? We are the voice of our clients.
We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.
What do we do? We provide fantastic service and great careers.
We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.
What role is available? Teleperformance is currently hiring on a temporary full-time contract to work for a reputed public sector client, this contract is for up to 3 months. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.
The Role
Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.
Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.
We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.
Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.
For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.
Please note, as part of your ongoing employment we will need to conduct a right to work verification call.
Values we look for you to have:
- Process Excellence – Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication – You can speak and write clearly and in a confident manner.
- Emotional Intelligence – You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness – You are able to be open to different ways of thinking and new ideas.
- Critical Thinking – You are able to think logically when making decisions.
- Solution Orientation – Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship – Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What does an average day look like? Now there’s a question!
- A typical day will see you working in a lively & vibrant contact centre environment.
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
- Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
What do we need from you? People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to handle challenging calls with resilience and determination.
- Basic computer skills such as navigating between systems and switching between different applications.
- Flexibility, great attendance and good time keeping to make sure your available for our customers.
What will we give you? Well there’s plenty, where do we start?
- Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- The chance to showcase your skills and fast track your career through our internal progression path.
Skills needed to be a Customer Expert
We are looking for the following skills and attributes:
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner
- Customer Service experience
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment
Benefits of being a Customer Service Specialist
- On-line recruitment process, with potential job offer within 24 hours and fully paid training
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
- Life Assurance Cover & Pension Scheme
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Anything else that we have to offer? Always, and just to name a few……..
- Cineworld tickets – Up to 55% off
- Virgin Trains – 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Expert - Public Sector employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert - Public Sector
✨Tip Number 1
Get to know the company! Research Teleperformance and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can express yourself clearly and confidently. Role-play with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Be proactive! If you have any questions about the application process or the role itself, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen by the right people. Plus, it shows that you’re tech-savvy and ready to embrace the digital world of customer service.
We think you need these skills to ace Customer Expert - Public Sector
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your unique style and approach.
Tailor Your Application: Make sure to customise your application for the Customer Expert role. Highlight your relevant experience and skills that match what we’re looking for, especially in customer service and communication.
Attention to Detail: Since this role is all about process excellence, pay close attention to the details in your application. Double-check for any typos or errors, as they can make a big difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Expert role. Familiarise yourself with the job description, especially the key responsibilities like handling inbound calls and providing excellent customer service. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role involves interacting with a variety of customers, be prepared to demonstrate your people skills. Think of examples from your past experiences where you successfully resolved customer issues or handled challenging situations. This will highlight your emotional intelligence and solution-oriented mindset.
✨Prepare for Process-Driven Questions
Given that the role is very process-driven, expect questions about how you handle procedures and data capture. Brush up on your attention to detail and think of specific instances where you followed processes to achieve positive outcomes. This will show that you can thrive in a structured environment.
✨Be Yourself and Stay Positive
The company values personality and a friendly approach, so don’t be afraid to let your true self shine through during the interview. Maintain a positive attitude, even when discussing challenges, and express your enthusiasm for the role. This will resonate well with the interviewers and show that you’re a great fit for their team.
