At a Glance
- Tasks: Investigate economic crime and protect customers through inbound and outbound calls.
- Company: Join Teleperformance, a leader in delivering exceptional customer experiences.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Dynamic team environment with a focus on professional development.
- Why this job: Make a real difference by safeguarding customers from economic crime.
- Qualifications: 6 months of contact centre experience and strong communication skills required.
The predicted salary is between 26120 - 31924 £ per year.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Nationwide.
A minimum of 6 months contact centre/telephony experience is a requirement for this role.
Start Date: 26 October 2026
Salary: £26,436.80 per annum
Location: Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE
Shifts: Monday to Sunday 8.00 am - 8.00 pm. Please note you must be able to work any shifts between these times.
Contract: Full Time Permanent (40 hours per week)
Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Enhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy
- CIFAS Fraud Check
- Global Sanctions Check
- Media Check
- 3 year employment history check
Please note we do not allow any time off/holiday requests within the first 8 weeks of your employment.
Please be advised of the following stage in our selection process: We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.
What you’ll be doing:
- To undertake thorough investigations across Nationwide Group to protect the Society against all types of Economic Crime, including external and customer related Economic Crime.
- Responsible for executing thorough investigations on Nationwide’s customer base and third party administrators to identify any suspected risks they pose to the Society.
- To support customers and all internal departments through both inbound and outbound telephony regarding prevention, detection and investigation of Economic Crime.
- To investigate Economic Crime cases over the phone and provide coherent, risk-orientated documentation to support the investigation and make the correct decision.
- Make independent risk-based decisions.
- To be able to appropriately articulate updates and outcomes of investigations to internal/external stakeholders and/or customers using both verbal and written communication skills.
- To work in agreed timescales within my Financial Approval Mandate.
- Adhere to set processes and procedures to ensure the customers and Society are protected from Economic Crime and that the department is compliant with its legal and regulatory obligations.
- Build relationships with stakeholders across the Society including other Protect Operational teams.
- To take accountability and responsibility for different Economic Crime investigations, assess risks and managing/reporting Economic Crime types where appropriate.
- To support with training, coaching and guiding colleagues within Protect by providing specialist knowledge and experience.
- Contribute to the management of team’s mailboxes.
- To escalate cases appropriately as per defined procedures.
Customer Expert - NBS Fraud employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
