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- Tasks: Assist citizens with appointment bookings and provide excellent customer service.
- Company: Join a dynamic team in the public sector, working from home.
- Benefits: Enjoy 28 days holiday, discounts, and wellness support.
- Why this job: Make a real difference by helping citizens navigate their healthcare needs.
- Qualifications: Strong communication skills and a friendly telephone manner required.
- Other info: Temporary contract with opportunities for personal growth and teamwork.
The predicted salary is between 26436 - 26436 £ per year.
CUSTOMER EXPERTS - PUBLIC SECTOR - TEMPORARY CONTRACT
Start Dates: 31 March 2026, 8 April 2026, 15 April 2026, 29 April 2026
Salary: £26,436.80
Site: Work from Home
Hours per week: 40 hours/week
Shifts: Mon-Fri – between 8am – 6pm
Training Duration: 3 days of virtual training
Contract: 4 - 12 week temporary contract
Who are we?
You will handle inbound calls from citizens requiring appointment booking, following a referral letter being received by the citizen. This will include booking, re-scheduling, and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with your citizens whilst always respecting and understanding their needs.
What does an average day look like?
A typical day will see you working in a lively & vibrant environment. You will start your day signing into your systems, making sure you are ready for the day ahead. From this point, you will be assisting a range of different citizens, or family members of citizens, who have received a referral and will work effectively to ensure we are providing accurate information and support to them at all times.
- You may be assisting citizens in booking appointments or rearranging to find an appointment that works for them, either way, you will be their first point of contact and resolve in a professional, polite and super friendly way at all times.
- You may also liaise with health care professionals, such as nurses, carers, doctors etc. to confirm appointment times and dates for citizens.
- You will be required to offer service excellence at every opportunity and preserve data confidentiality at all times, in accordance with the GDPR.
What do we need from you?
- People skills and confidence in your PC abilities!
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Benefits of being a Customer Expert:
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub.
Customer Expert (Bristol Area) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert (Bristol Area)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Show off your people skills! Since this role is all about communication, be ready to share examples of how you've successfully interacted with customers in the past. Highlight your ability to empathise and resolve issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Expert (Bristol Area)
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for great communicators, make sure your written application reflects your ability to express yourself clearly and confidently. Use a friendly tone and don’t shy away from showcasing your personality!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant customer service experience and how you’ve excelled in fast-paced environments.
Be Detail-Oriented: Attention to detail is key for this role! Double-check your application for any typos or errors before hitting send. A polished application shows us you care about quality and accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Expert role. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires strong verbal communication, practice speaking clearly and professionally. You could even do mock interviews with a friend or family member. Focus on being polite and friendly, as these qualities are essential for handling calls from citizens.
✨Showcase Your Empathy
During the interview, be prepared to discuss how you would handle various customer scenarios. Highlight your ability to empathise with citizens and provide excellent service. Use examples from past experiences where you successfully resolved issues while maintaining a positive attitude.
✨Demonstrate Your Tech Savvy
As you'll be navigating multiple systems, it's important to convey your comfort with technology. Be ready to discuss your PC skills and any relevant experience you have with booking systems or similar software. This will reassure them that you can adapt quickly to their processes.
