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- Tasks: Assist customers with inquiries and support CSCS card applications via inbound calls.
- Company: Join Teleperformance, a global leader in customer experience management since 1978.
- Benefits: Enjoy perks like discounts, online classes, mental health support, and a cycle to work scheme.
- Why this job: Be part of a dynamic team where your personality shines and you can make a real impact.
- Qualifications: A positive attitude, strong communication skills, and basic PC proficiency are essential.
- Other info: Flexible working hours with no weekends and opportunities for career progression.
The predicted salary is between 21000 - 26000 £ per year.
Customer Service Representative – Permanent Full Time
Site: This is a site based role out of Bangor Co Down, Northern Ireland. This permanent role will require advisors to work on site in Bangor, Co. Down.
Salary: £12.60 per hour / £26,208 per annum
Start Date: Mon 23rd June 2025
Training Hours: Mon – Fri 9am – 6pm for 7 Days (Week 1 Mon – Fri 9am – 6pm and Week 2 Mon – Tues 9am – 6pm)
Working Hours: 40hrs per week (5 days per week)
Weekdays: Candidates need to be flexible to work between Monday – Friday between 8am – 6pm (No Bank Holidays)
Weekends: No weekends
Probity: DBS and Criminal check.
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!
The Role
Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business. In this role you will be working on behalf of our CSCS client (Construction Skills Certification Scheme). CSCS cards provide proof that individuals working on construction sites have the appropriate training and qualifications for the job they do on site. By ensuring the workforce are appropriately qualified the card plays its part in improving standards and safety on UK construction sites.
You will provide excellent customer service when assisting with a variety of customer enquiries and support customers via Inbound call handling for General enquiries and to support customers through the Online CSCS Card application process. As such, we’re looking for people with a customer-focused attitude, active listening, effective questioning skills, and a strong product knowledge. This is an inbound role and you will be the first point of contact for people looking for positive and effective solutions.
What do we need from you?
- A good attitude and the ability to interact with lots of different people.
- Confident in holding great conversations in a professional capacity via voice and email interactions.
- Resilience, and a dedicated approach to providing service excellence in a fast paced, target driven environment.
- Competent PC user, using multiple systems, Word and Excel.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers.
What can we offer you?
Progression. We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles. 96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business.
Benefits
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
CSCS - Customer Service Representative (Bangor) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSCS - Customer Service Representative (Bangor)
✨Tip Number 1
Familiarise yourself with the CSCS card system and its importance in the construction industry. Understanding how these cards work will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your active listening skills. In a customer service role, being able to listen carefully to customer queries and respond appropriately is crucial. Consider role-playing scenarios with friends or family to enhance this skill.
✨Tip Number 3
Showcase your flexibility and resilience during the application process. Be prepared to discuss examples from your past experiences where you've successfully handled challenging situations or adapted to changing circumstances.
✨Tip Number 4
Research Teleperformance and their values. Understanding the company's philosophy of transforming passion into excellence will allow you to align your answers with their expectations and show that you're a good fit for their team.
We think you need these skills to ace CSCS - Customer Service Representative (Bangor)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, such as customer-focused attitude and effective communication.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience, ability to handle inquiries, and any familiarity with the construction industry or CSCS cards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team at Teleperformance.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Teleperformance
✨Show Your Customer Service Skills
Since this role is all about customer interaction, be prepared to demonstrate your customer service skills. Share examples of how you've successfully handled customer queries in the past, showcasing your active listening and problem-solving abilities.
✨Know the CSCS Scheme
Familiarise yourself with the Construction Skills Certification Scheme (CSCS) and its importance in the construction industry. Understanding the basics will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Flexibility and Resilience
The job requires flexibility and resilience in a fast-paced environment. Be ready to discuss situations where you've adapted to changes or overcome challenges, highlighting your ability to thrive under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Consider asking about training opportunities or career progression within the company.
